Retail Sales Representative (Outbound)

Job Description

Job Description

General Summary:

The Retail Sales Representative at Truvista consults with potential customers to match our services to their needs with the goal of creating loyal and profitable customers. Key responsibilities include making outbound calls to potential and existing customers, following up on sales leads, handling overflow calls from inside sales, and making warm/cold calls to potential customers to close sales and meet sales objectives, and participating in community events. This position is critical to Truvista adding and retaining customers by providing exemplary customer service. The Retail Sales Representative is required to meet sales objectives and will be compensated per the commission plan in place. This position requires a physical presence in the office. 

Essential Job Functions:

The essential job functions include, but are not limited to the following:

• Solicit and sell new or upgrade services to both new and existing customers
• Manage sales leads by tracking and following up to close new sales and customer upgrades

• Work with Truvista sales and operations team members to generate sales leads by attending local events, fairs, and community activities to connect with potential customers and promote company products and services. 

• Build rapport within the community through event participation to increase customer engagement and sales leads.
• Review existing customer accounts to identify and close new sales and service upgrades opportunities that are mutually beneficial to the customer and Truvista
• Provide world-class customer service to customers, process orders for service installation, activation, or change in service
• Determine charges for services requested, collect payments, prepare change of address records, and issue discontinuance orders
• Take ownership of customer complaints concerning billing or services rendered
• Required to meet monthly sales objectives as outlined in the commission plan
• Required to participate in schedule rotation that may require occasional work during evening hours and Saturday. 
• May occasionally be required to operate a company vehicle or personally owned vehicle 
• Perform other work-related duties as assigned

Knowledge, Skills, and Abilities:

• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments
• Sales Skills – Able to use various sales skills daily to persuade customers and close sales, ensuring that targets are met. 
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas
• Communications - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed
• Attendance / Punctuality – Is logged in and ready to work at the start of each shift, limits unscheduled absences 
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently
• Math Skills – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Computer Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and order processing software 

Qualifications :

• High school diploma or GED, or equivalent combination of education and experience
• 1 year of related experience and/or training
• Industry experience and sales experience is preferred
• Bilingual proficiency in English and Spanish is a plus
• Must have reliable transportation, as travel to alternate locations – such as other retail offices and special events- may be required to meet business needs. 
• Must remain qualified to operate company vehicle, if required. Maintain valid driver’s license, clean driving record.
• Must be able to participate in schedule rotation that may require occasional work during the evening hours and Saturday. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This position may require the operation of a vehicle, so employee must remain physically able to drive.