Field Application Engineer

Job Title: Field Application Engineer

Company: One Stop Systems, Inc. (NASDAQ: OSS)

Headquarters Location: Escondido/San Diego, CA


Why Join Us? At One Stop Systems, we are committed to innovation and excellence. Join our team and contribute to cutting-edge projects in a dynamic and supportive environment.

Company Overview:

One Stop Systems, Inc. (Nasdaq: OSS) is a San Diego-based publicly traded technology company and global leader in enterprise class compute solutions for AI/ML, sensor fusion, and autonomy at the demanding 'edge.' OSS designs and manufactures the highest performance compute and storage products that enable these rugged AI, sensor fusion and autonomous mobile capabilities without compromise. These hardware and software platforms bring the latest enterprise class data center performance and technology to the harsh and challenging applications, whether they are on land, sea or in the air.

OSS products include ruggedized servers, compute accelerators, flash storage arrays, and storage acceleration software. These specialized rugged and compact products are used across multiple industries and applications, including commercial autonomous applications, as well as aircraft, drones, ships, and vehicles within the defense industry.

The company has annual sales in excess of $60 million, is profitable, cash flow positive, enjoys a solid cash position without domestic debt and has target growth plans in excess of 20% a year. Our markets have significant tail winds being driven by the high priority within the DOD to add AI and/or Autonomous capabilities throughout the military theater as well as strong economic pull within the commercial segment. The market opportunity for OSS types of products is expected to grow to over $2 billion in size.

Compensation & Benefits:

• Annual salary range $100,000 to $120,000
• Potential for Stock Equity
• 401K Matching
• Competitive Benefits Package including Medical, Dental, and Vision

• Three weeks of PTO

• 11 Paid Holidays

Position Overview:


The Field Applications Engineer serves as a technical bridge between product development teams and customers. This role is responsible for supporting the successful integration and adoption of products by providing in-depth technical expertise, troubleshooting, and feedback to engineering and product teams.

Reporting Relationships:

Reports to the Chief Product Manager.


Duties and Responsibilities:

• Serve as a subject matter expert on product functionality, performance, and application.
• Collaborate with sales, engineering, and product teams to support customer inquiries and requirements.
• Provide technical support and training to customers during pre-sales and post-sales phases.
• Develop technical documentation, application notes, user guides, and training materials.
• Work with R&D teams to relay customer feedback and influence product design and improvement.
• Conduct product evaluations, testing, and validation for specific customer use cases.
• Support product launches through demos, technical presentations, and on-site customer visits.
• Troubleshoot and resolve product application issues in coordination with cross-functional teams.

Qualifications:

• Bachelor's degree in engineering (Electrical, Mechanical, Software, or related field) or equivalent experience; Master's degree a plus.
• Must have the ability to schedule and execute complex logistics and travel.
• Must have the ability to travel up to 50% of the time.
• Must be familiar with advanced computer architectures, such as single server components to large datacenter server interconnect architectures.
• 2-5 years of experience in a technical support or applications engineering role.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to translate complex technical concepts for non-technical stakeholders.
• Experience working directly with customers or end-users in a technical capacity.
• Willingness to travel occasionally for customer visits or product support (as needed)

Competencies:

• Clear Communication - Clear and effective written and verbal communication skills with the ability to deliver the appropriate level of detail.
• Develop Relationships - Sale Support - Has the ability to develop relationships with co-workers and to contribute to the group solutions
• Action Plan - Able to identify root cause of issues, and quickly formulates action plans to resolve them
• Good Judgement - Exercise good business judgment and makes good decisions and notifies management of issues and concerns.
• Positive Attitude - Positive attitude with ability to work independently as well as collaboratively across all departments within the OSS Company.
• Budget - Works with the company's budgetary guidelines while minimizing expenses and maximizing cost efficiency.
• Company Goals - Understands Company and department goals and objectives, and how you contribute.

Physical Demands:

• Ability to 50% travel (domestic and international).
• Ability to lift, move, and carry equipment up to 50 pounds.
• Possible exposure to manufacturing environments requiring PPE safety products.
• Occasionally required to stand.
• Occasionally/ required to walk.
• Frequently/ required to sit.
• Occasionally/ required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.