Assistant Branch Manager

MVA Assistant Branch Manager II (Grade 18)Executive Service This position serves at the pleasure of the Appointing Authority Open RecruitmentCurrent vacancies exist within Allegany CountyThe Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions. The MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment. Responsibilities include:Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer serviceWorking with employees to solve problems for customersPlans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staffActing as a change agent within the MVADeveloping workflow efficienciesWorking in a union environmentIdeal candidates will possess:Excellent critical thinking skillsExperience managing and adjusting the staffing levels of large teams to fit business needsExcellent people skills and customer service experienceExcellent written and verbal communication skillsThe ability to give input and implement changes to policy and procedureDesire to act as a public servant, providing premier customer serviceThree or more years of leadership experience, preferably in a fast-paced, customer-focused environmentTwo (2) years of experience working in the State or Federal GovernmentMDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits GuideTo Apply: Submit a DTS-1 application online at: The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted.If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call View phone number on click.appcast.io. Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service. The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. The incumbent in this position is not a member of a covered bargaining unit. The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request. The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge. Relay Service: View phone number on click.appcast.io TTY: View phone number on click.appcast.io EEO/AA Employer Issued: 08/11/2026