Nexus Atlanta Business Management Senior Director (Atlanta)

Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You'll DoBCG Nexus Atlanta is a cornerstone of BCG’s strategy to build and operate best-in-class shared services for regional and global functions. Now in its tenth year of operations, the office is home to 550+ employees across 20+ functional teams—including Administrative and Executive Support, Finance, HR Operations, Knowledge, Design, Legal, Safety & Security, and IT—delivering integrated support to North America and global stakeholders.Reporting to the NAMR Hubs & Operations Executive Director, the Business Management Senior Director serves as the senior local leader for Nexus Atlanta. This role is responsible for shaping the office’s strategic direction, strengthening its culture and employee experience, and ensuring operational excellence across a complex, matrixed environment. The Senior Director will partner closely with regional and global leadership to guide office growth, enable high-quality service delivery, and further position Nexus Atlanta as a flagship hub within BCG’s global network.Key ResponsibilitiesOffice Leadership and CultureServe as the senior local leader for Nexus Atlanta, driving alignment across local, regional, and global stakeholdersChampion a “OneBCG–OneNexus” culture that creates a consistent and connected employee experience across functions and business unitsFoster a high-performing, inclusive, and values-driven office environment that strengthens engagement and collaborationLead key governance forums (incl. Nexus Atlanta People Leaders Forums, Senior Leadership meeting, etc.) and communications that support office priorities, transparency, and community buildingPartner with local and global leaders to ensure the office continues to scale effectively while maintaining cultural excellenceStrategy & Shared Services GrowthPartner with functional leadership to support expansion strategies and evolving shared services priorities across NAMRLead change management efforts tied to office growth, new team launches, and operational transformation initiativesMonitor operational performance, service quality, and employee experience metrics to drive continuous improvementServe as a trusted advisor to BCG leadership on hub operations, organizational effectiveness, and scalable service delivery modelsRepresent Nexus Atlanta within BCG’s global hub network and contribute to cross-office collaboration and operational best practices, in particular with BCG’s Atlanta officePeople Leadership & Employee ExperienceSet the standard for an engaging, people-centered employee experience across all functions and levelsProvide day-to-day oversight of the local HR team; work closely with Global/NAMR HR to administer firm-wide, regional, and office-specific HR policies covering compensation, training, employee relations, career development, and benefits—recommending and implementing improvements aligned with BCG’s people strategyLead the office-based Business Services Team (BST); manage BST career development, compensation, performance management, and promotions with a commitment to consistency, fairness, and equityPartner closely with HR and Functional leadership on talent management, onboarding, employee relations, learning and development, and office-wide people initiativesSupport local and remote managers with practical guidance on people-related matters and organizational prioritiesStrengthen leadership capability and team effectiveness across the office through coaching, development, and partnership with regional and global teamsFinancial Strategy & Operational ManagementSupport development of annual strategic and financial plans for the office in partnership with NAMR and Global leadershipOversee office operations, infrastructure, and business services functions including Office Experience, IT, HR, Finance, Real Estate, and related operationsGuide budget management, resource allocation, and investment decisions to support sustainable and efficient office growthPartner with regional and global teams on facilities strategy, workplace planning, office expansions, and related operational initiativesRegional Collaboration & External RepresentationParticipate actively in BCG regional leadership forums (e.g., NABLT) and contribute to broader NAMR initiatives and prioritiesTogether with our BCG Atlanta office, build relationships with key external partners, including universities, professional organizations, and Atlanta-area business and civic networksRepresent BCG within the Atlanta business community and strengthen Nexus Atlanta’s external brand and presenceShare best practices and insights across BCG’s regional and global hub ecosystem to support continuous improvementWhat You'll BringYou're good atLeading a fast-growing, multi-functional office and translating strategic priorities into scalable operational outcomesBuilding strong partnerships across regional and global matrixed organizationsCreating high-performing, inclusive, and values-driven team environmentsBalancing cultural leadership with operational rigor and business prioritiesNavigating ambiguity with sound judgment, resilience, and executive presenceInfluencing senior stakeholders and driving alignment across diverse teams and functionsQualifications10+ years of progressive leadership experience within professional services, operations, or shared services environmentsUndergraduate degree required; MBA or advanced degree preferredBCG experience strongly preferredPrior experience in a large, matrixed, global professional services or corporate environment strongly preferredCore CompetenciesProven ability to lead large, matrixed organizations with operational and cultural complexityStrong strategic leadership skills with experience driving organizational growth and transformationDemonstrated success building trusted partnerships across senior regional and global stakeholdersDeep operational and financial management experience, including budgeting, workforce planning, and service delivery oversightStrong people leadership capabilities with a track record of developing inclusive, high-performing teamsExcellent communication and influencing skills, with the ability to navigate ambiguity and drive alignmentSound judgment, resilience, and a collaborative leadership style grounded in integrity and accountabilityWho You'll Work WithThis individual will report to the NAMR Hubs & Operations Executive Director and will partner closely with regional and global leadership.Additional infoThis role is designed with Senior Director–level scope and impact. Final leveling will be determined through the North America SDC process and will reflect the selected candidate’s experience, performance, and readiness for the role. As such, candidates may be considered for entry at either the Director or Senior Director level.Current Senior Directors will be considered for entry at level, while Directors and those not currently in BST will be evaluated holistically based on factors such as experience, tenure, scope of responsibility, team leadership, and performance.Format At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work. Occasional travel will be required.Compensation InformationThe base salary range for this role is $195,000-$228,000. Total compensation for this role includes base salary, annual discretionary performance bonus, firm performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package.At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and childrenLow $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefitsVision insurance with coverage for both glasses and contact lenses annuallyReimbursement for gym memberships and other fitness activitiesFully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) planPaid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursementGenerous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per ye