People Operations Analyst

Company Overview ID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800‑63‑3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. Location: Mountain View, CA Reports to: Manager, People Operations About the Role Are you ready to stop doing traditional, manual HR administration and start building the future of People Operations? At ID.me, we are completely reimagining how HR functions. We’re not just maintaining the status quo; we are aggressively automating routine tasks, deploying AI agents, and building a “zero‑touch” operations center. We’re looking for a People Operations Analyst who is part HR Generalist, part process engineer, and entirely obsessed with the employee experience. You will actively participate in our transformation, documenting workflows, training our AI chatbots, and building self‑service tools. As our AI capabilities mature and handle Tier 0 and Tier 1 volume, your role will focus on solving complex escalations and driving critical programmatic work across the entire employee lifecycle, compliance, people analytics, and learning & development. If you want to help a high‑growth company reach IPO readiness by replacing manual bottlenecks with self‑driving solutions, this is the role for you. What You’ll Do Drive HR Automation & AI Enablement Build the Brain Partner with the People Ops Manager to build and refine the Knowledge Base (KB) articles and documentation that power our internal AI chatbots, with the goal of maximizing the deflection of routine Tier 0 and Tier 1 inquiries. Process Reengineering Help audit and automate critical HR lifecycle transactions. You will actively support our transition from manual processing to manager self‑service and automated workflows across the entire employee journey. Data‑Driven Insights Support the deployment and maintenance of People Analytics reporting, ensuring that critical workforce data flows seamlessly and accurately to inform leadership decisions. Complex Escalation & Employee Support Human‑in‑the‑Loop Problem Solving Serve as the primary escalation point for complex, sensitive, or edge‑case employee inquiries in our HR ticketing portal that require a personalized, human touch. Root Cause Obsession Identify why escalations are happening and partner with the team to build permanent, automated fixes or self‑service workflows to proactively address underlying issues. Program Ownership (Employee Lifecycle, Compliance & L&D) Employee Lifecycle Management Serve as the primary steward of the employee experience from day one onward. You will support managers through key lifecycle events, manage end‑to‑end offboarding logistics, and provide operational support for our immigration and visa programs. PMO & Project Management Serve as the operational coordinator for the People Team’s PMO (Project Management Office). You will help keep the entire team accountable and on track with our departmental OKRs, ensuring strategic initiatives are measured and delivered on time. Compliance & Risk Management Manage compliance administration to ensure IPO readiness. This includes running EEO‑1 reporting, automating workers’ compensation claim intake, maintaining I‑9/E‑Verify compliance, and supporting SOX control documentation. L&D Coordination Act as the operational backbone for ID.me University (Absorb LMS). You will ensure 100% enrollment and completion of mandatory compliance and anti‑harassment training, build compliance dashboards, and troubleshoot LMS workflows. What We’re Looking For Experience: 1–3 years of experience in HR Operations, HR Generalist, or HR Shared Services roles, ideally within a scaling tech environment. Systems Expertise: Hands‑on experience with modern HR tech stacks. Experience with UKG, Jira Service Management, Enboarder, and LMS platforms is a strong plus. Automation Mindset: You hate doing the same manual task twice. You think in workflows, logic, and scalability, and you are excited to leverage AI tools (such as Claude or Glean) to optimize your own day‑to‑day work. Project & OKR Execution: You are highly organized and capable of managing deliverables against team OKRs, ensuring deadlines are met without dropping the ball on daily operations. Cross‑Functional Empathy: You can clearly and compassionately communicate with everyone from a confused new hire to external legal counsel, translating complex HR jargon into simple, actionable steps. Benefits & Compensation The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. Benefits include comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, unlimited paid time off subject to the terms and conditions of the PTO policy, 8 company‑wide holidays, short‑ and long‑term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Mountain View, CA Pay Range: $102,605 — $140,350 USD Equal Employment Opportunity ID.me is committed to a work environment free from discrimination. All employees are treated with dignity and respect. ID me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID me’s policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Please review our privacy policy; by providing ID me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our privacy policy. #J-18808-Ljbffr ID.me