Regional Manager
MarcJax
Regional Manager – Premium Drive-Thru Coffee Group
Location: Buffalo, NY
The Mission: Brewing Joy. Fueling Growth. Leading with Heart.
Our brand was born from a desire to change drive-thru coffee into a fun, mind-blowing experience. We dreamed of serving premium coffee in record time and making new friends while we're at it. What started with one stand and seven original coffees has grown into a national movement built on kindness, energy, and community.
As a passionate franchise group bringing this bold energy to Western New York, we are dedicated to operational excellence and a "people-first" leadership style. We are looking for an inspiring, growth-minded Regional Manager to lead multiple stands in the Buffalo region.
Why Join Our Movement?
We invest in YOU. Its not just about coffee—its about brewing smiles, cultivating teams, and leading with purpose. You’ll shape the systems, people, and guest experience that define our stands while growing your career in a fast-paced, values-driven environment.
What You’ll Do
- Lead & Develop: Coach and scale high-performing teams (40+ members) and develop Stand Managers to achieve performance goals.
- Model Excellence: Maintain proficiency in all front-line duties—from crafting drinks to leading shifts—to support and model operational standards.
- Drive Profitability: Analyze P&L statements, KPIs, and reporting tools to ensure low labor costs and top-tier efficiency.
- Be Present: Spend 75% of your time in the stands—coaching, observing, and staying connected to the heart of the operation.
- Build the Pipeline: Collaborate with leadership to implement new initiatives and build internal talent for sustained growth.
What You Bring
- Leadership: 2+ years of multi-unit leadership experience in QSR, coffee, or drive-thru environments. (Bachelors degree preferred).
- Operational Grit: Expertise in labor modeling, scheduling, inventory, and equipment maintenance.
- Communication: A clear, candid communicator who thrives under pressure and remains solution-oriented in fast-paced settings.
- Culture: A passion for leading through positivity, empowerment, and genuine, uplifting interactions with guests and crew.
Schedule & Requirements
- Flexibility: Willingness to work early mornings (as early as 5 a.m.), late nights (up to 11:30 p.m.), weekends, and holidays.
- Mobility: Regular presence in stands across the Buffalo area; travel up to 75%.
- Physicality: Ability to lift 50 lbs, stand for long periods, and work in varied weather conditions.
Our Core Values
- Strive for Excellence – We raise the bar every day.
- Elevate Others – We build people up.
- Results Driven – We focus on impact.
- Visionary – We dream big and lead with purpose.
- Exceed Expectations – We go beyond what's expected.
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