Call Center Fraud Analyst at AT&T Mesa, AZ

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience. As a Fraud Analyst you’ll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems including artificial intelligence. You’ll make decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. You’ll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity, reestablishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders. Receives calls from customers and other departments regarding fraud activity. Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity. Provides 24 hour on call support for law enforcement in emergency situations. Assists internal security in investigating suspect fraudulent activity. Performs other clerical functions. Sorts and/or files documents. May create filing systems or use electronic systems. Coordinates with other Carriers on shared fraud information. Gathers and compile data for reports or documents as requested. Performs credit investigations. Works independently with little supervision. Performs other duties as assigned by management. GENERAL DUTIES Investigates fraud alerts using a personal computer (PC) and other computer systems. Receives calls from customers and other departments regarding fraud activity. Updates various databases in connection with investigation of fraudulent alerts. Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity. Interfaces with law enforcement agencies and other legal entities to fulfill subpoenas and court orders. Provides 24 hour on call support for law enforcement in emergency situations. Assists internal security in investigating suspect fraudulent activity. Works independently with little supervision. Performs other clerical functions. Sorts and/or files documents. May create filing systems or use electronic systems. Coordinates with other Carriers on shared fraud information. Gather and compile data for reports or documents as requested. Distribute information and enters data into computer or company operating system. Performs credit investigations. May be required to wear a headset. Uses various computer systems and databases. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB Sorts and/or files documents. May create filing systems or use electronic systems. Coordinates with other Carriers on shared fraud information. Gather and compile data for reports or documents as requested. Distribute information and enters data into computer or company operating system. Performs credit investigations. May be required to wear a headset. Uses various computer systems and databases. What’s in it for you? We’ll provide you paid training so you can hit the ground running. Along with a competitive compensation package and an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. medical/dental coverage 401(k) plan tuition reimbursement paid time off 50% employee discount on Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) wireless accessories AT&T Internet (Fiber where available) AT&T phone & AT&T wireless home phone Career possibilities are limitless with AT&T. Weekly Hours Time Type Regular Location Mesa, Arizona It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. #J-18808-Ljbffr Ellenco Estágios e Treinamentos