Front Desk / Data Entry Specialist

Job Description

Job Description

Employer: Roku Management Consulting Location: On-site, Bedford, Massachusetts area Type: Full-time (40 hours/week), contingent upon contract award Schedule: Monday through Friday, day shift

About the Role

Roku Management Consulting is seeking a professional, customer-focused Front Desk / Data Entry Specialist to serve as the first point of contact at a busy family and readiness support center. This is a single, dedicated position ideal for someone who takes pride in delivering excellent customer service, values accuracy, and enjoys being the welcoming face of an organization that serves military members and their families. The position is contingent upon contract award, with an anticipated start date of 30 September 2026.

What You Will Do

• Greet visitors warmly and answer incoming telephone calls, directing clients to the appropriate staff and resources
• Schedule clients for classes and workshops and provide clear, accurate information on programs and services
• Enter and maintain accurate records in web-based data systems, meeting established accuracy and turnaround standards
• Send timely reminder communications to workshop participants
• Maintain a clean, organized, and professional front desk environment
• Ensure complete client sign-in and prepare a monthly usage and data-entry report
• Safeguard sensitive and personally identifiable information in accordance with privacy requirements

What You Bring

• Minimum of 12 months of customer service experience in a professional office environment
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and comfort working in web browsers such as Microsoft Edge and Google Chrome
• Strong written and verbal communication skills and a courteous, service-oriented manner
• Ability to work independently, exercise sound judgment, and manage routine administrative tasks accurately
• Basic understanding of, or willingness to learn, military protocol and the needs of military families
• Professional, business-casual presentation

Additional Requirements

• Must be a U.S. person able to obtain and maintain a Common Access Card, which includes a favorable background check and fingerprinting
• Must be able to pass an information assurance examination to obtain network access
• On-site attendance is required; this is not a remote position

\nCompany Description

At Roku Management Consulting (RMC), we are a dynamic and mission-driven organization committed to delivering innovative solutions to meet the unique needs of federal, state, and commercial clients. We bring unparalleled dedication, expertise, and agility to every project.

At RMC, our team is our greatest asset. We foster an environment of growth, collaboration, and incivility, providing opportunities for professional development while empowering our employees to make a meaningful impact. By joining RMC, you’ll be part of a forward-thinking team committed to delivering excellence at every level.

Why Work with RMC?

Be part of a company that values your contributions and supports your career growth.
Work on projects that matter, serving clients that make a difference.
Collaborate with a team of industry leaders and subject matter experts.

Together, we redefine what’s possible, delivering solutions that drive progress and transform communities. Join us at RMC and be a part of something bigger!

Company Description

At Roku Management Consulting (RMC), we are a dynamic and mission-driven organization committed to delivering innovative solutions to meet the unique needs of federal, state, and commercial clients. We bring unparalleled dedication, expertise, and agility to every project.\r\n\r\nAt RMC, our team is our greatest asset. We foster an environment of growth, collaboration, and incivility, providing opportunities for professional development while empowering our employees to make a meaningful impact. By joining RMC, you’ll be part of a forward-thinking team committed to delivering excellence at every level.\r\n\r\nWhy Work with RMC?\r\n\r\nBe part of a company that values your contributions and supports your career growth.\r\nWork on projects that matter, serving clients that make a difference.\r\nCollaborate with a team of industry leaders and subject matter experts.\r\n\r\nTogether, we redefine what’s possible, delivering solutions that drive progress and transform communities. Join us at RMC and be a part of something bigger!