Customer Success Manager

Are you passionate about building long-term relationships, driving client success, and delivering real value? Join Spear Education as a Customer Success Manager / Study Club Advisor and take ownership of your client portfolio—guiding dental professionals through every stage of their journey with us. This is not a transactional customer service role. You’ll be a trusted advisor, a product champion, and a strategic partner, helping dentists get the most out of their membership, reduce churn, and ultimately renew with confidence. What You’ll Do Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals. Ensure members are fully utilizing the Spear ecosystem—from online learning to hands‑on workshops and events. Promote registration for Spear’s annual Summit and drive event signups throughout the year. Identify cross‑sell opportunities and generate internal leads by deeply understanding your clients’ needs. Proactively manage renewals—before expiration to maintain strong retention. Be an expert in your book of business and why each customer bought in. What You Bring 3+ years of success in account management or full-cycle sales , ideally in a membership‑based or subscription model . Experience with CRM platforms (bonus if you know HubSpot). Confidence working in Microsoft Office Suite (Outlook, Excel, Word). Proven ability to hit targets and renew clients . Excellent communicator—active listener, persuasive speaker, and clear writer. High comfort level with phone‑based client communication (85% of the role). Be part of a collaborative, mission‑driven team improving dental practices nationwide. Work in a Remote environment (for candidates outside Greater Phoenix market) or Hybrid (local candidates) - flexibility + in‑person collaboration Contribute to a growing, innovative company at the forefront of dental education. Compensation is $70,000/year plus bonus potential. Ready to own your customer journey and make a lasting impact? We are unable to hire employees in the following states: Connecticut, Delaware, Illinois, Massachusetts, Montana, New Hampshire, New York, New Jersey, Oregon, Rhode Island, South Dakota, Vermont, Washington DC, and West Virginia. This position will remain open for applicants to apply until 11/5/2026 or until filled. #J-18808-Ljbffr