Part-Time Summer Front Desk

A Summer Desk Assistant (DA) is a customer service-based staff position in the Department of Residential Life & Housing. Summer DAs are the front-line customer service staff for the department’s Summer School and Summer Housing Operations. Part-Time employees can work up to 18 hours a week. Customer Service Responsibilities Provide prompt, friendly service to all customers (residents, staff, faculty, parents, guests). Summer tour guide. Be knowledgeable of and able to effectively use customer service strategies. Utilize customer service strategies to enhance guest satisfaction. Be familiar with campus and community resources and services. Present a positive image of TJC through appearance, pleasant demeanor, helpful disposition, and responsive attitude. Utilize resources to effectively manage customer service situations. Answer desk telephone and accurately direct calls to the proper location. Administrative Responsibilities Report directly to and fulfill all duties as assigned by the Assistant Director, Housing Operations and Administrative Services. Attend DA staff meetings, trainings, scheduling meetings, individual supervision and evaluation meetings, and other meetings as directed by the management team. Be knowledgeable of Residential Life & Housing procedures and philosophies. Be prompt and prepared for every work shift, meeting, and training session. Maintain accurate records of all activities and transactions that occur during scheduled desk shifts. Read the front desk's notes. Perform administrative duties as assigned. Knowledge, Skills, and Abilities Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel, etc.). Working knowledge of office equipment, computer hardware, and peripheral devices. Good command of English, both oral and written. Friendly and professional customer service skills. Precise attention to detail. Must be able to work independently, respect confidentiality, and maintain courtesy in dealing with students, parents, faculty/staff, coworkers, and visitors. Work Environment: Indoor setting with occasional work outdoors (tours), with occasional work required outside of normal business hours, including nights, weekends, or holidays. Physical Demands: Sitting, walking, standing, repetitive typing, prolonged phone use, extended periods of verbal communication, and use of standard office equipment. Valid and current driver’s license required: Yes. Travel Required: 25% on campus golf carts. Required Education/Experience High school diploma or equivalent. Additional Information Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Will have contact – in person, by email, or by phone – with staff, students, and the general public. Regular and punctual attendance is an essential function of each employee. #J-18808-Ljbffr Tyler Junior College