Sales Agent

Sales Agent

Under immediate guidance, assists customers in finalizing the purchase process for tires, wheels, and accessories; ensures that the process is "Inviting, Easy, and Safe". Embodies IOOGA (Integrity, Our People, Our Customers, Growth and Attitude)

Develops and maintains customer relationships utilizing basic Customer Experience Strategy (CES) concepts; engages customers in a friendly and professional manner to build trust and respect; delivers the "Unexpected Discount Tire Experience".

Provides answers to basic customer inquiries, including those related to passenger and touring vehicles; troubleshoots and diagnoses technical/product issues; escalates complex inquiries to the Sales Specialist.

Determines customer needs and expectations; empowers customer with the knowledge and tools necessary to "Select the Right Tire" for their needs and budget while ensuring that "Our first consideration is the Safety of the Customer".

Determines whether the customer prefers conducting business through the webpage, receiving a quote-to-purchase link (Q2P), or visiting a local store.

Validates product requirements such as sizing, fitment, and safety standards; ensures product recommendations align with industry & company safety standards.

Entrusted to provide customers with valid price match in order to complete the checkout process.

Meets business defined Key Performance Indicators (KPIs).

Assists employees or customer by answering questions related to Discount Tire processes, procedures, and services.

Completes work in a timely and accurate manner while providing exceptional customer service.

Other duties as assigned.

Ability to communicate with customers over the phone is necessary. One-year sales related experience is preferred. Automotive, Tire industry or Discount Tire store experience is a plus. Basic understanding of products and services the Company offers is necessary. Basic understanding of CES lead action concepts. Ability to meet sales goals is necessary. Ability to build professional relationships with customers and cross functional teams. Must demonstrate strong attention to detail and data accuracy. This position requires excellent verbal and written communication skills; including attentive and active listening to identify and address the customer's needs. Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential. Basic level computer experience, including skills in Microsoft Word and Excel, is necessary. The ability to work successfully independently and within a team is necessary. The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

This position requires a high school diploma or GED.

Normal workdays are Monday through Saturday.

Normal work hours are between 7:00 a.m. to 6:00 p.m. Monday through Friday and 7:00 a.m. to 5:00 p.m. on Saturday. Scheduled shifts are based on business needs. Schedules are subject to change.

Physical Activity Sit - Up to 100% Stand - Up to 33% Walk - Up to 33% Climb - Up to 33% Kneel - Up to 33% Squat - Up to 33% Bend/Stoop - Up to 33% Crawl - Not required Push/Pull - Up to 33% Twist - Up to 33% Reach Overhead - Up to 33% Weight Lifted/Carried Up to 10 pounds - Up to 100% 11-25 pounds - Up to 66% 26-50 pounds - Up to 33% 51-75 pounds - Not required 76-100 pounds - Not required More than 100 pounds - Not required

Repetitive Movements A substantial amount of simple and firm grasping, fine manipulating, handwriting and computer keyboard/mouse usage is required.

Specific abilities required by this job include vision, speech, touch and hearing.

While performing the duties of this job, the employee is exposed to normal amounts of computer terminal emissions and noise from telephones computer printers and co-workers. This job is primarily performed in a temperature-controlled, non-smoking office environment.