Research Analyst

Job Posting Title Research Analyst Agency 807 HEALTH CARE AUTHORITY Supervisory Organization Eligibility & Coverage Service Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $26.908654 / hour Why You’ll Love Working Here At the Oklahoma Health Care Authority (OHCA), your work matters. Every day, our team helps ensure Oklahomans have access to better health and better care. Guided by our core values, Passion for Purpose, Trust & Transparency, Empowerment & Accountability, Best-in-Class, Outcome-Driven, and Servant Leadership, we foster a workplace where people feel supported, respected, and empowered to make an impact. Learn more about OHCA. Let’s Talk Benefits We know your great work deserves great support. Here’s a snapshot of what we offer for all eligible employees. Generous state-paid benefit allowance to offset insurance premiums. A wide selection of insurance plans with no pre-existing condition exclusions. Flexible Spending Accounts for health care and dependent care. Retirement Savings Plan with employer contributions. 11 paid holidays annually. 15 days of vacation and 15 days of sick leave in the first year. Longevity Bonus recognizing years of public service. Public Service Loan Forgiveness eligibility and tuition reimbursement. Wellness benefits, including an on-site gym and fitness center discounts. Job Description Location: 4345 N Lincoln Blvd, Oklahoma City, OK 73105 Salary: $26.908654 / hour Work Schedule: Monday – Friday Primary Hours: 8:00 a.m. – 5:00 p.m. Agency/Division Information The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency’s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office. Position Purpose The purpose of the Research Analyst is to provide data-driven insights and strategic support through the collection, analysis, and interpretation of statistical data. This position is vital in optimizing agency operations by generating accurate reports, assisting with compliance audits, and resolving workflow and program-related issues. Through effective use of software tools and collaboration with internal stakeholders, the Research Analyst contributes to the achievement of the Oklahoma Health Care Authority’s mission by ensuring program effectiveness, maintaining confidentiality, and supporting informed decision-making aligned with organizational goals. Principal Activities May Include: Coordinate reporting activities efficiently using Business Objects and other software tools to optimize staff time. Produce, analyze, and interpret database reports for accuracy and clarity, utilizing various software applications. Communicate professionally with stakeholders both orally and in writing, representing the organization in meetings, seminars, and training forums. Coordinate compliance reporting, audits, and surveys within designated timeframes. Research and resolve workflow, enrollment, and program-related issues promptly. Prepare materials for analyzing agency operations, ensuring documentation completeness, and maintaining confidentiality. Collaborate with staff to optimize software utilization for efficiency, providing training and support as needed. Stay updated on policy revisions, legal regulations, and program updates, providing accurate information to stakeholders. Identify, resolve, and report operational, contractual, and quality-related issues, making recommendations for improvement. Maintain workflow during staff absences, serving as a backup for other programs and committees. Process member enrollment, data corrections, and maintain tracking systems for documentation and program updates. Assist in drafting staff reports, summarizing consultation meetings, and tracking state plan submissions to CMS. Provide support and feedback to programs. Maintain confidentiality and adhere to protected health information guidelines, ensuring minimum necessary access. Perform assigned duties as necessary to support agency operations and program objectives. Other duties as assigned. Knowledge, Skills, Abilities and Competency Requirements The Research Analyst requires strong analytical skills to evaluate data, proficiency in statistical methods and software for report generation, and the ability to communicate findings effectively to stakeholders. It also demands knowledge of agency policies, state and federal regulations, and the ability to coordinate across divisions for optimal program implementation. The Korn Ferry competencies that best fit this position are Tech Savvy (leveraging technology to enhance efficiency and effectiveness) and Ensures Accountability (holding self and others responsible for meeting commitments and achieving high standards of performance). Position Structure This post is intended to fill multiple positions within the Eligibility and Coverage Services/Insure Oklahoma division. Selected candidates will be assigned to a specific functional area at the time of hire, based on program need and candidate experience. Each track represents a distinct area of responsibility within the program. Eligibility & Coverage Services Workflow Audits - This position focuses on auditing workflow tasks processed by staff to determine accuracy and understanding of the business processes within the unit. It also focuses on evaluating the quality, of the work performed by staff. This role ensures the workflow tasks adhere to best practices, state and federal policy, and regulatory requirements of the Medicaid program. Reporting - This position also focuses on running and developing reports to analyze performance data for the Medicaid member call unit. This information is used to identify trends, evaluate operational effectiveness, and support process improvements. Insure Oklahoma Workflow Audits: Audit workflow tasks to ensure accuracy, quality, and compliance with business processes, Medicaid regulations, and state and federal policies. Identify discrepancies and recommend process improvements. Reporting: Develop and analyze Business Objects reports and ICE reports to reconcile errors and maintain data accuracy within the Insure Oklahoma program. Leadership: Serve as a lead resource for call center staff by providing support through chat and phone communications and assisting with daily operations and managerial backup duties. Finance: Process expenditures and accounts receivable transactions, reconcile employer subsidy payments, and resolve payment discrepancies in compliance with program guidelines. **To be considered for this position your application must include a resume/CV with complete work and education history.** Education and/or Experience: A bachelor’s degree which includes 9 semester hours in statistics, statistical research methods, economics, demographic or social research statistics. OR An equivalent combination of education and experience. Preference Qualifications Include: Certifications in any of the following areas: Certification in Statistical Analysis or Data Science, Project Management Certification (PMP or CAPM), Certified Health Data Analyst (CHDA) Proficiency in Business Intelligence tools Advanced Excel Certification Physical Demands and Work Environment Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. In the course of performing job duties, employees are required to speak, stand, walk, and reach with their hands and arms. This position requires extended periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present at the office is an essential function of this position. Accommodation Statement The Oklahoma Health Care Authority complies with applicable State and Federal civil rights laws and does not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, disability, age, national origin, or genetic information. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Civil Rights Coordinator at View phone number on click.appcast.io. Notice to applicants: Please add View email address on click.appcast.io to the address book or “safe-senders” list in your email. All correspondence will come from this address. Be sure to check your junk folder. If you have questions about the status of your application, you can contact the HR team at View phone number on click.appcast.io. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Current State of Oklahoma employees must apply for open positions internally through Workday Jobs Hub. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here. Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.