Customer Support Representative Poland, Romania, Latvia, Georgia

Customer Support Representative @ Xcite VenturesBack to all rolesCustomer Support RepresentativeJob detailsDepartment / Customer ServicePoland, Romania, Latvia, GeorgiaContractRemote**About us**Xcite is a dynamic scale up in the **Social Gaming Industry**. We are all about building amazing entertainment products with the customer experience as the main priority. Our mission is to revolutionize online entertainment.**The role**Join our team and become the **face of our company!** You'll play a key role in delivering **exceptional customer experiences** while ensuring their voices are heard.Your insights will help us continuously improve our services, making a real impact on both our customers and the company.**What you will be doing*** Engaging with customers via Live Chat and Email, providing prompt and friendly support.* Verifying (KYC) documentation and following up with any additional requests.* Seeking solutions for complex queries by escalating to the respective department.* Identifying customer pain points and sharing valuable feedback with management to enhance our services. Investigating technical issues and ensuring they are addressed promptly.* Collaborating with the rest of the CS Team to ensure a high level of Customer Satisfaction.**What we are looking for*** Fluent in written and spoken English.* Strong computer literacy.* Meticulous with great attention to detail.* Comfortable working in a fast-paced environment and handling challenging situations with a positive attitude.* Ability to prioritize tasks and manage multiple conversations simultaneously.* Passion for delivering outstanding customer service and resolving issues efficiently, to also be able to coach and train agents in the future.* The role suits someone who is comfortable to work different shifts and also take on weekends.**Nice to have*** Experience in the iGaming Industry.* Familiarity with Zendesk and Confluence.**Benefits*** Competitive salary* Working in fast-growing company with great opportunities for its employees* Advantages of developing new processes and has impact to the product* Dynamic, supportive and easy to get along team* International culture and multinational environment #J-18808-Ljbffr Deel