Alumni Coordinator

Alumni Coordinator

The Alumni Coordinator is responsible for planning and implementing alumni outreach to encourage and strengthen relationship of facility alumni. Works closely with the Clinical Director and/or Facility CEO to develop a strategy inclusive of an event calendar, newsletters, online and in-person meetings, host alumni groups, and alumni program development. The Alumni Coordinator is also responsible for growing alumni referrals, maintaining and growing the CaredFor App, and creating and maintaining an alumni committee.

Roles and Responsibilities

Essential Functions:

• Aligns facility alumni plans with corporate alumni strategy.
• Ensures a smooth alumni experience with a documented client journey map.
• Plans, coordinates, and promotes alumni and community events.
• Promotes events effectively in the alumni/family networks and the surrounding communities.
• Collects alumni data upon/prior discharge and ensures the process to alumni status is smooth.
• Develops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni.
• Tracks and logs all outreach in Salesforce database.
• Creates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app.
• Provides alumni social media and web support, creates custom content to engage with alumni community, collaborates with digital team on posting.
• Driving admissions by increasing the number of alumni and families making referrals to the facility.
• Measures the effectiveness of the alumni programs by creating and distributing satisfaction surveys, analyzing the data collected, and incorporating feedback from responses into future efforts.
• Leverages admissions and activity data in Salesforce to report on and evaluate result of efforts.
• Runs weekly group with all discharging clients to discuss alumni services.
• Conducts daily group with all clients in their first seven days of treatment to begin building a rapport and triaging client issues.

Education/Experience/Skill Requirements

• Associate's or Bachelor's Degree in Business, Behavioral Health, Marketing, or related field preferred. High school diploma or equivalent required.
• One or more years' experience in the substance use disorder and/or mental health treatment field preferred.

Licenses/Designations/Certifications

Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

Work Location

This position is onsite and is not a remote position.

Supervisory Requirements

This position is an Individual Contributor.

Cottonwood Tucson offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Cottonwood Tucson is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.