Crisis Consultant, 988

Job Details Job Location: Hamilton, OH 45011 Position Type: Full Time Education Level: High School Salary Range: $22.50 - $22.50 Hourly About the Role You will provide immediate emotional support, crisis intervention, and suicide prevention assistance to individuals calling the 988 Crisis Hotline, ensuring compassionate and professional service 24/7. Shift Schedules 2nd shift: 4:00 pm – 12:00 am 3rd shift: 12:00 am – 8:00 am Duties and Responsibilities Answer calls from individuals in crisis in a compassionate, professional, and nonjudgmental manner. Establish rapport with callers and assist them in handling the presenting concern. Provide emotional support, crisis de‑escalation, and suicide prevention interventions following best practices. Conduct risk assessments for self‑harm, suicide, or harm to others and determine the appropriate level of intervention. Utilize suicide prevention protocols and safety planning strategies when necessary. Provide referrals and resources for mental health services, community‑based organizations, and emergency assistance. Document all interactions accurately and timely per agency guidelines. Collaborate with emergency responders and mental health professionals when higher level intervention is required. Maintain current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports. Qualifications High School Diploma or equivalent required. Ability to remain calm, professional, and supportive under pressure. Experience in the mental health field is preferred, but not required (on‑the‑job training provided). Ability to work collaboratively in a team‑oriented environment. Competently communicate effectively verbally and in writing. Basic computer skills for documentation and online communication tools. Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams. Ability to pass background checks, drug screening, and required training. Reliable transportation. Ability to work evenings, overnights, and weekends. Benefits Affordable medical, dental, and vision insurance. Generous paid time off (PTO) & paid holidays. Retirement plan with company match – up to 6% (full and part‑time). Company‑paid life insurance. Mission‑driven work environment with ongoing professional development. Paid on‑the‑job training provided. Equal Opportunity Employment Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Community Health Alliance-Ohio