Business Relationship Support Associate (Dedicated)

About this role:

Wells Fargo is seeking a collaborative and client-focused Business Relationship Support Associate to join the Global Payments & Liquidity (GPL) team.

In this role, you will support a portfolio of commercial clients, partnering closely with relationship managers and internal stakeholders to deliver outstanding service and operational excellence. You will play a key role in analyzing client needs, supporting treasury management solutions, and ensuring compliance while driving a seamless and positive client experience.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to build expertise in treasury management, risk practices, and client relationship support.

In this role, you will:

• Support and manage a diverse portfolio of client relationships, ensuring responsive, high-quality service delivery

• Partner with Business Relationship Managers to align on client strategy and deliver consistent, positive outcomes

• Analyze client account activity, workflows, and service needs to identify trends, risks, and improvement opportunities

• Evaluate portfolio profitability, risk exposure, and operational efficiency to support informed decision-making

• Identify and recommend process improvements to enhance client experience and operational effectiveness

• Apply sound judgment to review and resolve client issues while balancing risk and service excellence

• Ensure adherence to regulatory and internal compliance requirements; escalate and report issues as appropriate

• Communicate clearly and professionally with internal partners and stakeholders to resolve inquiries and drive results

• Develop and apply expertise in treasury management products, systems, and processes

• Demonstrate strong organization and attention to detail while managing multiple priorities in a deadline-driven environment

• Collaborate across teams to solve problems, share insights, and improve overall service delivery

• Adapt to changing priorities and business needs while maintaining a strong focus on client outcomes

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Desired Qualifications:

• Experience supporting Treasury Management products and services within a client service or Dedicated Client Services environment

• Ability to build and maintain strong stakeholder relationships while delivering excellent client service

• Strong analytical and problem-solving skills with the ability to assess risk, identify trends, and recommend solutions

• Effective communication skills with a professional and confident presence (verbal and written)

• Technical agility with the ability to navigate multiple systems, applications, and tools to support client needs

• Strong organizational and prioritization skills with the ability to manage competing priorities

• Experience supporting Commercial Banking clients or similar complex client environments

• Call center or client service experience within financial services (preferred)

• Ability to collaborate across teams and adapt in a fast-paced, evolving environment

Job Expectations:

• Position hours are Monday - Friday 9:00 AM - 6:00 PM EST

• This position offers a hybrid work schedule

• Ability to travel up to 10%

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.