Senior Voice Communication Systems Trainer

POSITION DESCRIPTION AND REQUIREMENTS

As integral part of our team, the Voice Systems Trainer will provide stand‑up classroom training in order to train Information Management Specialists (IMS), Information Management Technical Specialists (IMTS), locally engaged staff (LES), Diplomatic Security (DS) and employees from other U.S. Government agencies on a variety of telephone/voice and data networking systems and related equipment.

LOCATION OF POSITION

Arlington, VA. Candidate must be able to travel overseas for a period of up to 2 weeks (potential frequency: 1‑2 times per year).

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

Successful candidate must have a minimum of five years of experience and working knowledge of voice systems engineering, standard installation practices, operations and maintenance procedures. Experience delivering classroom instruction in an adult environment is a must. Instructors must be dynamic while on podium. Infrastructure - Background and working knowledge of voice and data systems Engineering, standard installation, operation and maintenance procedures are required. Understanding of telephony and networking terminology, and industry standards. Must have the ability to explain and communicate these items to a novice level. Experience in teaching voice and/or data networking. Programming and maintaining Avaya family of switches including CS1000E Call Server. Vendor Certification is desired. Programming and maintaining voice mail systems such as Call Pilot, or Cisco Unity Connection. Programming and maintaining advanced Avaya, Call Pilot, or Cisco Unity Connection. Creation and/or delivery of online digital content. Identifying and resolving QOS, routing, and real time communications problems. Minimum Cisco Certified Network Associate (CCNA) level certification required within 180 days of starting work. Certified Technical Trainer (CTT+) certification; if no certification at entry on duty, must obtain the CTT+ certification or complete the Department of State Training Tradecraft course (PD505) within 180 days of starting work.

DESIRED KNOWLEDGE AND EXPERIENCE:

Experience in teaching voice and/or data networking. Call Accounting Systems - Background and working knowledge of Call Detail Recording for Avaya/Meridian Systems. Ability to work with and configure third party Call Accounting Systems such as Phoneware CallBill. Telecommunication Security – understanding of the National Telecommunications Security (NTS) Working Group (WG), formerly known as the Telecommunications Security Group (TSG) guidelines are desired. Curriculum design. Creation and/or delivery of online digital content. Security Clearance required. Candidates must be clearable at the Secret Level. Interim secret clearance required to start working.

GENERAL DUTIES FOR ALL LEVELS OF VOICE TRAINERS:

Teach courses as assigned. Also be responsible for the classroom, which includes setting up computers, virtual labs, and instruction material. In addition, prepare student evaluations to include performance and learning deficiencies. Conduct student counseling and recommend corrective action to ensure acceptable student performance. Must have excellent organizational, interpersonal, and communication skills, both oral and written, and be able to present state of the art training concepts and methodologies using Department of State delivery technology to students within the Department and other government agencies. Must have experience as an instructor in adult‑oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations. Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of Department of State employees. Update curriculums and courseware for courses as required to meet industry and DOS standards. Design and participate in workshops, seminars, and review sessions. Assist in the development and revision of industry standard training. This may involve, among other issues, choosing the most appropriate COTS course material. Design classroom seminars and workshops to meet the needs of specialized users as needed. Provide one‑on‑one tutoring and review sessions from time‑to‑time to augment classroom and online training. During the performance of the contract, the contractor will be required to provide professional and technical experience as described above. Must be able to travel to domestic and overseas locations to conduct training. Must work with other instructors to physically install/configure new equipment for the classroom training environment, including the replacement of failed electronics that provide the training platforms for students. Must adhere to established SAIT policies, processes, and procedures. #J-18808-Ljbffr MDAEdge