Performance Assurance Engineer

Job Functions

Responsible for the activities associated with Monitoring, Measurement & Verification, Operations & Maintenance, and Repair & Replacement for energy efficiency projects, project financials, and customer relations.

Must possess a basic to intermediate understanding of the following functions:

• Serves as customer account manager, maintaining frequent and timely communication throughout the project lifecycle.
• Proactively discusses customer's energy related needs, uncovers opportunities for additional work. May serve as liaison between customer and applicable business unit.
• Responsible for M&V activities during the performance period; basic ECMs and technology.
• Establishes and maintains relationships with 3rd party vendors supporting ongoing Performance Assurance obligations. Coordinates and manages Operations, Maintenance, Repair and Replacement obligations.
• Manages and resolves warranty issues in a timely manner.
• Participates in customer site training at completion of equipment installation and commissioning. Facilitates ongoing training a required.
• Responsible for data collection, integrity, and data analysis.
• Identifies and resolves performance issues in a timely manner to ensure savings sustenance.
• Performs savings calculations and routine/non-routine adjustments
• Compiles monthly, quarterly, and annual written energy project performance reports.
• Coordinates, performs, and/or oversees periodic on-site measurements.
• Responsible for project P&L which involves the oversight of vendor payables, monitoring of customer invoicing, assistance with past due receivables, and timely distribution of M&V reports.
• Demonstrates an awareness of customer and company safety rules and practices, encouraging safe work behaviors.
• Perform other duties as assigned by Performance Assurance manager.

Physical & Environmental Requirements

• Requires substantial time at various project locations. Requires overnight travel to customer facilities, may include auto, air, rail travel.
• Move autonomously, walking and standing for long periods, hearing, seeing, reading, and writing.
• Work independently and with people, speaking in front of groups and with individuals, customers, management, engineers, subcontractors, manufacturers, and suppliers, etc. Work both indoors and outdoors, in hot or cold conditions, and around construction project sites.

Technical/Job Skill Qualifications

The candidate must meet the following minimum qualifications and have demonstrated a basic to intermediate understanding of the following technical or job skills:

• Ability to effectively interact with project stakeholders (internal and external), communicate tactfully (written and verbal), and bring issues to timely resolution.
• Planning, organizational skills, and aptitude for data analysis.
• Understanding of building systems and components: heating, ventilating, air conditioning (HVAC), energy management control systems (EMCS), central heating and cooling plants, electrical systems, solar systems, wind systems and process related systems.
• Proficient in the use of Microsoft Office Suite. Aptitude for the use project database applications and analytics platforms, including SkySpark.
• Understanding of Utility billing and analysis.
• Understanding of Energy Performance Contracting principles and business practices.
• Understanding of M&V Guidelines for HUD Energy Performance Contracts, International Performance Measurement and Verification Protocol (IPMVP) and Federal Energy Management Program (FEMP) M&V Guidelines is required.
• Understanding the use of and the ability to analyze and establish performance from the output/readings from the following instruments is required: Fluke Power Analyzer, Steam Traps/Infrared Trap Testing equipment, Portable data loggers (Hobo etc.), Ultrasonic Flow Meter, 3-Phase Power Meter.
• Ability to apply breadth & depth of knowledge to make independent decisions; solve problems
• Written, verbal, and interpersonal communication skills.
• Ability to work in a diverse environment (internal/external).
• Must possess valid driver's license.
• Must meet eligibility requirements for access to government facilities.
• Must live and work in a geographic area within close proximity to assigned Customer sites.

Education/Experience

• Education and/or experience equivalent to a Bachelor's Degree from an accredited college in engineering and/or business related discipline and 3-5 years of work experience in the implementation of energy efficiency projects at customer site locations.
• Certified Measurement & Verification Professional (CMVP) or Certified Energy Manager (CEM), or ability to become certified, is required.

Performance Skills

The candidate must have demonstrated the following performance skills:

• Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; prioritize customer needs.
• Relationship Management: Able to develop rapport with others and recognize their concerns, build and maintain long term associations based on trust; help others.
• Negotiation: Able to obtain agreement from multiple parties; earn trust while working out a deal; use good timing and carefully calculated strategies when bargaining; communicate high value of services; identify hidden agendas that might interfere with resolutions of terms.
• Teamwork: Must have the ability to interface effectively with all parties involved in the project, including clients, sales force, vendors, contractors, co-workers, and corporate management.
• Planning, Prioritizing, and Goal Setting: Able to prepare for emerging customer needs; manage multiple projects; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
• Quality: Able to maintain high standards despite pressing deadlines, establishing high standards and measures.