Bilingual Partnership & Outreach Coordinator

Job Description

Job Description

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary :

The Partnerships & Outreach Admin Coordinator primary responsibility is to support the Family Resource Center and provide administrative support and consistent outreach to the community.  In this role, you will support and work closely with the Program Manager and Director to organize and implement FCC-centered activities/workshops/meetings/fieldtrips designed to increase or maintain family participation/involvement, and that opportunities are appropriate for, and reach a multi-lingual community and families and Family Child Care (FCC) Providers and their families.

Partnerships & Outreach Admin Coordinator must be willing and able to periodically work non-traditional hours (early evenings, holidays and weekends). Regular and predictable attendance is required.

Essential Duties and Responsibilities

• Support the FRC Manager and Director in developing programming and systems for the Family Resource Center. 
• Lead outreach efforts in the Tenderloin neighborhood, Treasure Island, and directly with Family Child Care (FCC) Providers. 
• Provide weekly mobile outreach to Treasure Island & the Tenderloin neighborhood, with the Family Coach to connect families and local FCC providers to the Family Resource Center and other Glide services. 
• Develop a user-friendly digital referral system using SharePoint to efficiently connect the Family Resource Center with FCC’s.
• Provide training and support to FRC staff and FCC’s on phone and digital tools to create a network of support between FRC and FCC’s.
• Develop, organize, and distribute program materials, including newsletters, flyers, posters, and other outreach media to enhance community engagement.  
• Organize and deliver presentations at community organizations and cultivate ongoing relationships with local service providers. 
• Stay informed on citywide resources and services relevant to families to enhance program offerings and referrals.  
• This position assists with administrative responsibilities and supports family programming, such as scheduling programming.  
• Tracks and documents program sessions with sign in sheets, detailed notes, photos, & any other means deemed appropriate.
• Weekly data entry of programming attendance and tracking of services, in two separate databases using Salesforce and SF City database.  
• Support the Program Manager with the planning and execution of community-building events, including cultural celebrations, holiday gatherings, basic needs services and speaker engagements.  
• Provide occasional backup support with assessments and intakes when Case Manager is unavailable. 
• Participate in team meetings, case conferences, and relevant trainings. 
• Document and maintain client records for services provided in accordance with all state and privacy laws. 

Education and Experience

• Minimum of 2 years’ experience working in family services with children and parents.   
• Must have English/Spanish proficiency, excellent written and verbal communication skills.  
• Excellent interpersonal skills, with the ability to work productively with frequent interruptions.   
• Works well under pressure, excellent organizational skills with the ability to multi-task. 
• Demonstrated ability to work well with a diverse group of staff, clients (who are unhoused, people previously incarcerated), and community members.
• Proficiency using MS Office required, with experience using a CRM, preferably Salesforce, ideal. 
• Competent in the use of a computer, specifically MS Office suite, including Excel and Sharepoint.  

Physical Requirements

• Ability to work on a computer and see details of objects at close range.   
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).   
• Finger dexterity and the ability to use all standard office equipment.   
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs). 

This is a fulltime (40 hour/week), Non-Exempt position.

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.