Admissions Specialist

Description

We are seeking a dependable, personable, and highly organized (FULL-TIME/ HYBRID) Admission Specialist to join our Admissions team. This position plays an important role in helping prospective patients and their families navigate the admissions process while providing a professional, compassionate, and responsive experience from the initial conversation through admission. The ideal candidate is confident and engaging on the phone, able to build rapport quickly, and comfortable working in a fast-paced environment where strong communication, follow-up, documentation, and attention to detail are essential.

Experience in behavioral health, substance-use treatment, healthcare admissions, sales, or a call-center environment is strongly preferred.

Responsibilities:

• Answer and manage incoming calls from prospective patients, families, referral sources, and other contacts.
• Build rapport quickly and communicate with empathy, professionalism, and confidence.
• Gather accurate information regarding a prospective patient's needs, treatment history, insurance, financial considerations, and admission circumstances.
• Educate prospective patients and families about available treatment programs, services, and the admissions process.
• Maintain consistent and timely follow-up with prospective patients and families throughout the decision-making process.
• Coordinate with internal clinical, medical, financial, and operational teams when determining appropriate admission options.
• Accurately document all calls, conversations, follow-up activity, and relevant patient information within company systems.
• Manage multiple leads and priorities simultaneously while ensuring no opportunities or follow-ups are missed.
• Assist with coordinating admission dates, transportation, arrival details, and other logistical needs when appropriate.
• Maintain professionalism and discretion when handling confidential and sensitive information.
• Meet established expectations for responsiveness, documentation, follow-up, call quality, and overall admissions performance.
• Participate in team meetings, training, and ongoing performance development

Requirements

• High school diploma or equivalent required; healthcare-related experience preferred.
• Minimum of one (1) year of experience in healthcare admissions, behavioral health, substance abuse treatment, healthcare customer service, or a related field preferred.
• Administrative or office support experience preferred.
• Experience working in behavioral health, mental health, or substance use treatment settings strongly preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to prioritize tasks and meet deadlines.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and as part of a team
• MUST work weekends

Schedule

• Evenings

Location

• Hybrid – Deerfield Beach, FL / Remote

Salary

• $60,000–$70,000 annually

Benefits

• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO) – 3 WEEKS PTO
• Paid Holidays (7)
• 401(k) Retirement Plan
• Life Insurance
• Disability Insurance – Short-term and/or Long-term
• Employee Assistance Program (EAP)