CX Analytics Lead AI-Driven Insights & Dashboards
Pearson
Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to translate structured and unstructured feedback into actionable insights. You will define data use cases, identify gaps in data collection, and explore new feedback sources across the customer journey, leveraging AI to automate engagement with closed-loop activities. The role focuses on delivering dashboards, applying statistics for segmentation, and building topic models to deepen understanding of the end-to-end #J-18808-Ljbffr Pearson
Vacancy posted 21 hours ago
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