(1524) Customer Service Representative

Job Description The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas. The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas. The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager to include receptionist duties, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested. The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members and meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual’s electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances. The CSR follows up on past due balances and develops an agreement to pay according to center policy. The CSR identifies and schedules individuals with Benefits Specialists. The CSR also works with a team of business support staff to ensure an effective and efficient work environment. Location: Cedar Park, TX Hourly Salary Range: $17.30 – $21.55 Differential Detail

• 0.75 per hour – Bilingual
• 1.00 per hour – 2 year Tenure with BTCS
• 1.00 per hour – Career ladder specialty
• 1.00 per hour – 2 years previous experience
• 0.50 per hour – Williamson County

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve. City, Cedar Park, TX County: Williamson County Credentials & Minimum Qualifications Valid Texas driver’s license and maintain approved driving status throughout employment. High school diploma or GED. Ability to organize workspace and activities using initiative. Follow oral and written instructions. Must be able to learn how to input information into an electronic health record. Ability to work in a fast-paced environment. Must be comfortable working with clients and families experiencing mental health crisis. Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors. Must be fluent in English. Preferred Qualifications Experience in a person-centered medical, hospital or local mental health authority setting in a front desk environment, demonstrated experience completing financial assessments, knowledge of commercial and government insurance processes. Salary Amount $35,984.00 - $44,824.00/year Closing Date: Open until filled #J-18808-Ljbffr Bluebonnet Trails Community Services