UKG Techno Functional Lead

The NYCHA IT Enterprise Solutions Management (ESM) Department seeks a UKG Techno-Functional Lead reporting to the Senior Manager in ESM. This role is the subject matter expert for NYCHAs UKG time and attendance platform with hands-on expertise in both UKG Workforce Central (WFC) and UKG Pro Workforce Management (Pro WFM) and owns functional configuration integrations upgrades and migrations and incident resolution.

The Lead works directly with HR Payroll and business users to gather requirements and translate them into scalable UKG configuration and works with cross-functional IT teams UKG and support vendors to design build test and support the platform.

Responsibilities will include but are not limited to the following:

-Serve as the functional and technical SME for UKG Workforce Central and UKG Pro Workforce Management including Timekeeping Accruals Attendance Scheduling Leave Attestation and Device Manager/clocks.
-Gather requirements from HR Payroll and business stakeholders and translate them into pay rules work rules accrual policies schedules and workflows that meet NYCHA policy union contracts and civil service rules.
-Configure enhance and support the platform and own the solution design for enhancements and change requests from requirements through deployment.
-Serve as technical lead for UKG upgrades and migrations including current-state assessment configuration and pay rule mapping data migration validation integration redesign test planning and cutover.
-Design build and support integrations between UKG and HR payroll and downstream systems using UKG integration tooling (WIM Integration Hub/Boomi APIs).
-Plan and run system integration and user acceptance testing with HR and Payroll and validate pay outcomes before changes reach production.
-Lead troubleshooting root cause analysis and defect remediation for UKG incidents and prioritize them with the business based on impact and SLAs.
-Act as the escalation point for support vendors and UKG Support on complex functional and technical issues and review and approve vendor-delivered changes before they move to production.
-Build and maintain reports Dataviews and analytics for HR Payroll and department timekeepers.
-Provide functional guidance and training to timekeepers supervisors and HR/Payroll users and maintain end-user documentation and knowledge articles.
-Ensure adherence to IT Change Management processes for all configuration development and deployment activities whether performed by NYCHA staff or vendors.
-Maintain platform security and access controls including SSO role-based access and audit requirements for timekeeping and payroll.
-Identify automation and process improvement opportunities to reduce manual effort for HR Payroll and timekeepers.
-Think tactically and strategically about how best to manage and support the platform.

Additional Information

employees applying for promotion title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
residents are encouraged to apply.
provides benefits that include a choice of medical coverage plans deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

SENIOR IT ARCHITECT - 95711

Qualifications :

1. A baccalaureate degree from an accredited college in computer science information systems engineering mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture solutions architecture network architecture and/or IT infrastructure systems; or

2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture solutions architecture network architecture and/or IT infrastructure systems; or

3. Education and/or experience which is equivalent to 1 or 2 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time