Service Administrator

Service Administrator

Keep the Crews Moving, the Customers Informed, and the Service Team on Track! Turner Morris is looking for a Service Administrator for our Arvada, CO location.

Founded in 1992 by two professional commercial roofers, Turner Morris was established with a mission to raise the bar in the commercial roofing business in Colorado and create a different kind of roofing company-one that would emphasize safety, the fundamentals of character, competence and commitment.

Position Details

• Respond to customer service requests and enter accurate work-order information.
• Maintain the daily service schedule and communicate appointment updates to customers.
• Prepare complete work-order information for field crews.
• Review completed work orders for accurate labor, materials, equipment, photos, and billing details.
• Prepare routine work orders for invoicing and follow up on missing documentation.
• Review employee timesheets, schedules, work-order labor, and vehicle GPS information for accuracy.
• Track open, in-progress, completed, and on-hold work orders to prevent delays.
• Maintain accurate customer, property, warranty, purchase-order, and billing information.
• Coordinate with service leadership, project managers, foremen, and field crews.
• Provide backup administrative support for the Mountain Service Department when needed.
• Assist with general Denver office administration as workload permits.
• Among other responsibilities.

What Success Looks Like

• Customers receive timely, professional communication and dependable follow-through.
• Service requests are acknowledged and documented promptlygenerally within two business hours.
• Work orders, schedules, timesheets, and customer records remain accurate and current.
• Completed work is prepared for invoicing quickly, with minimal corrections or avoidable backlog.
• Missing information and potential delays are identified and addressed proactively.

The Ideal Candidate

The successful candidate is organized, detail-oriented, professional, and comfortable managing several priorities at once. They communicate calmly with customers, follow through without constant reminders, identify missing information, and work effectively with both office and field teams.

Schedule: Full time-in office/ 8:00 am to 5:00 pm/ Monday to Friday/ Overtime may be required.

Benefits

Join our Turner Morris team for an exciting, supportive environment and fantastic pay and benefits, including:

• Weekly payroll
• Ongoing recognition programs
• Paid time off such as vacation, sick and holidays
• Medical, dental, vision insurance
• Health Saving Account with company contributions
• 401 K plan with generous company match
• Company sponsored life insurance

Position will remain open until filled.

Turner Morris is an Equal Opportunity Employer and participates in E-Verify operated by the U.S. Citizenship and Immigration Services.

Following conditional job offer, physical and drug test will be reviewed.

Requirements:

• High school diploma or GED required; associate degree or relevant additional education preferred.
• Three (3) or more years of progressively responsible administrative, service coordination, billing, project administration, or construction office experience preferred.
• Experience reviewing work orders, preparing billing documentation, auditing timesheets, or supporting a field-service operation is strongly preferred.
• Maintain a drug- and alcohol-free environment while working.
• Demonstrate professionalism, discretion, good judgment, accountability, and a team-oriented approach in all customer and internal interactions.
• Perform additional administrative duties assigned, consistent with the nature of the role.
• Maintain flexibility and adaptability to support changing business needs, storm events, and increased service volume.

Salary Description $60,000- $65,000