ServiceNow AI Developer (Now Assist) with Active Top Secret or DHS Clearance

Job Description

Position Title: ServiceNow AI Developer

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MUST HAVE an active Top Secret or DHS clearance

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Location: Remote

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Employment Type: Full time W2

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InDev is seeking a ServiceNow AI Developer to design, build, and optimize AI powered solutions. In this role, you will configure out-of-the box flows using Flow Designer and configure conversational AI experiences with core ServiceNow modules (ITSM, scoped applications).

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YOUR FUTURE DUTIES AND RESPONSIBILITIES

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·        Design & Configure: Build and customize AI-powered use cases such as chat summarization, resolution note generation, knowledge article generation, response recommendations, and content generation.

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·        Workflow Integration: Integrate conversational AI with ServiceNow modules like IT Service Management (ITSM).

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·        Scripting & APIs: Extend functionality using JavaScript, Glide APIs, UI policies, and RESTful web services.

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·        Testing & Optimization: Troubleshoot performance bottlenecks and manage update sets.

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·        Collaboration: Partner with business analysts and stakeholders to translate operational needs into responsive, user-friendly AI solutions.

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QUALIFICATIONS

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• 5+ years hands-on development experience with ServiceNow and dedicated experience building conversational agents.
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• Knowledge of JavaScript, HTML/CSS, REST/JSON integrations, and Flow Designer.
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• Understanding of Access Control Lists (ACLs), data models, update sets, and client scripts.
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• Experience with AI Search, AI Agents, Prompt Engineering, LLMs, and Agentic AI.
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• Experience with AI Agent Studio and GenAI platforms.
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NICE TO HAVES

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• ServiceNow Certified Application Developer (CAD).
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• ServiceNow AI Professional certification.
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WHY INDEV

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• Innovative Environment : Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
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• Meaningful Impact : Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
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• Dynamic Collaboration : Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
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• Agile Mindset : Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
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• Learning Culture : Enjoy ongoing learning opportunities and professional development to expand your skill set.
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• Cutting-edge Tech : Engage with the latest technologies and tools in the data integration landscape.
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If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.