Discrepancy Resolution Team Lead

Introduction Work from Home position; must live within 60 miles of an HCA Healthcare Hospital (states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Do you want to join an organization that invests in you as a Discrepancy Resolution Team Lead? HCA Healthcare has committed up to $300 million in programs over three years. Benefits Parallon offers a total rewards package that supports health, life, career and retirement. The available plans and programs include: Comprehensive medical coverage covering many common services at no cost or low copay. Includes prescription drug, behavioral health, free telemedicine, and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more. Free counseling services and resources for emotional, physical, and financial wellbeing. 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service). Employee stock purchase plan with 10% off HCA Healthcare stock. Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for childcare, elder care, and pet care, home and auto repair, event planning, and more. Consumer discounts through Abenity and other discounts. Retirement readiness, rollover assistance services, and preferred banking partnerships. Education assistance (tuition, student loan, certification support, dependent scholarships). Colleague recognition program. Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence). Employee Health Assistance Fund offering free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. Job Summary and Qualifications The Discrepancy (Underpayment) Resolution Team Lead is responsible for assisting the Underpayment Resolutions Manager with training of the Underpayment Resolution department and performing daily discrepancy account resolution and coding. What you will do in this role: Provide introductory and ongoing training and education to staff to ensure policies and procedures are followed. Meet with the Manager regularly to effectively communicate and resolve underpayment issues, set and prioritize goals, and improve processes. Assist with staff communication, providing updates, resolving issues, setting goals and maintaining standards, including performing QA reviews for staff. Maintain established departmental policies and procedures, objectives, and patient and customer service policies. Monitor inventory by running appropriate reports and contacting insurance companies to resolve claims. Identify problem accounts and escalates as appropriate. Update the patient account record to identify actions taken on the account. Assist manager with development and implementation of department and project action plans. What you will need in this role: High School diploma or GED preferred. At least one year of related experience required. Parallon provides full-service revenue cycle management for HCA Healthcare, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr