Patient Representative

Job Description

Job Description

SouthCoast Health is looking for a Full-Time Patient Representative for our Cardiology Department

South Coast Health is seeking a Full-Time Patient Representative to join our Cardiology office. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide.

Key Responsibilities

• Warmly greet and assist patients and visitors in a courteous, professional manner.
• Provide clear directions, information, and assistance as needed.
• Monitor physician schedules and communicate wait times to patients.
• Collect co-pays and manage patient check-in and check-out procedures.
• Protect patient confidentiality and ensure compliance with privacy standards.
• Follow clinic protocols and notify appropriate personnel during emergencies.

Qualifications

• High school diploma or equivalent required.
• Minimum ofone year of customer service experience(healthcare experience preferred).
• Professional communication and interpersonal skills.
• Strong organizational skills with the ability to prioritize tasks.
• Proficiency with computer systems and offic software.
• Knowledge of customer service best practices.

Education/ Experience : High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience.

Benefits: Health, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance.

DFW, EEO, MFDV