Boarding Assistant

Boarding Assistant

This is a full-time 40 hour a week position. Compensation: $20-$21/hr THE POSITION: The Boarding Assistant works collaboratively with the other Angell staff to provide the highest quality pet care to animals in the care of Angell's Boarding and Grooming Department. This position is responsible for overall monitoring, care and comfort of healthy boarding guests in our Boarding Wards and as needed. Some of the duties include: Provide and ensure quality pet care, including walking, restraining, and overall monitoring, care, and comfort of all canine and feline guests Collect/wash/dry daily laundry, performs stocking, cleaning, and general upkeep of Boarding Wards. Proper restraint during bathing, nail trims, and brushing services, including assisting with grooms as requested by Groomer. Maintain all working areas in a clean and orderly fashion. Effectively triage urgent and emergent findings and follow all department protocols for referring for and or obtaining veterinary care as needed. Transport animals safely while adhering to hospital policies and procedures. Complete all required paperwork, electronic and hardcopy records neatly and accurately. Maintain and track all client belongings. Ensure all boarders are booked-in appropriately and that cages are not double booked. Administer and properly document boarder's medications/supplements according to the owners' written instructions. Administer and properly document boarder's feedings according to the owners' written instructions. Provide guidance and support to all staff members in the areas of patient care and department operations. Communicate and work closely with Boarding and Grooming Manager, as well as other department leadership as needed. Build and maintain strong relationships with pet owners by guiding clients on services and policies, addressing concerns, and delivering exceptional customer service. Process general information calls regarding boarding and grooming services offered. Process and document client calls and messages, and document all client communications according to the department guidelines. Provide detailed instructions and information to clients over the phone when scheduling boarding appointments including process, policies, and procedures. Appropriately perform client screenings to determine boarding eligibility as defined by department guidelines. Accurately book boarders including drop off appointment and cage assignment. Explain hospital processes and policies including appointments and procedures. Address client questions and concerns, collaborating with hospital staff as needed to maintain accuracy and client satisfaction. Participate in providing financial estimates and addressing questions about estimates. Inform client about deposit policy and payment methods. Accurate preparation of drop off packets and Instinct OTW board entry. WHO WE ARE: The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work. APPLICANT REQUIREMENTS: Education High School Diploma or GED required Associate's or Bachelor's degree preferred Fear Free preferred Experience A minimum of 6 months of animal handling experience preferred A minimum of 6 months of customer service experience required OUR BENEFITS: Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking. If you are interested in working for an organization where your work is an important part of a respected and caring non-profit, this may be the career change you are looking for.