Claims Consultant - Unsupported Excess

Job Description You have a clear vision of where your career can go, and we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring all employees are used to their fullest potential. Individual contributor responsible for the overall management of unsupported excess claims. Responsibilities include coordinating all claim resolution activities in accordance with company protocols while achieving quality and customer service standards. The position requires regular communication with customers, insureds and defense counsel. Ideal candidates have experience handling nationwide unsupported excess claims in general liability, commercial auto and/or product liability. This position offers a flexible, hybrid work schedule and can work from a CNA office location. Essential Duties & Responsibilities Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses. Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys. Negotiates highly complex settlement packages, authorizes payment within scope of authority, settling claims in a cost‑effective manner and ensuring timely issuance of disbursements. Coordinates third‑party recovery with subrogation/salvage unit. Makes recommendations on claims processes and resolution strategies to management. Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients. Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and disposition of highly complex claims. Keeps current on state/territory regulations, industry activity and trends. May participate in industry trade groups. Provides guidance and assistance to less experienced claims staff and other functional areas. Responsible for input of data that accurately reflects claim circumstances and other information important to business outcomes. Reporting Relationship Manager or higher. Skills, Knowledge And Abilities Advanced technical and product‑specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures. Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external partners. Advanced analytical and problem‑solving skills, with the ability to manage and prioritize multiple projects. Ability to deal with ambiguous situations and issues. Creativity in resolving unique and challenging business problems. Knowledge of Microsoft Office Suite and other business‑related software. Ability to adapt to change and value diverse opinions and ideas. Ability to evaluate claims based on a cost‑benefit analysis. Ability to fully comprehend complex claim facts and issues; to articulate analyses of claims in presentations to business partners and management as well as in internal reports. Ability to implement strategies with a proactive long‑term view of business goals and objectives. Education And Experience Bachelor's degree or equivalent experience. Professional designation preferred. Typically a minimum of eight years of claims experience. EEO Statement In certain jurisdictions, CNA is legally required to provide a reasonable estimate of compensation for this role. In the District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help its employees and their families achieve their physical, financial, emotional and social well‑being goals. Equal Opportunity Employer CNA is committed to providing reasonable accommodations to qualified individuals with disabilities during the recruiting process. #J-18808-Ljbffr