Retail Associate - Budtender

Job Description

Job Description

At Cannabis & Glass, we're passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. As the largest recreational dispensary chain in Eastern Washington and Oregon — with locations in North Spokane, Spokane Valley, Liberty Lake, and Ontario — we take pride in offering the region's best cannabis prices and widest selection.

Joining our team means working alongside some of the most experienced leaders in the industry, in an organization that consistently ranks among the highest-performing cannabis retailers in the region. We offer diverse opportunities for professional growth, and we're looking for people who take pride in their work, move with purpose, and thrive in fast-changing environments.

Cannabis & Glass is looking to add knowledgeable Retail Associates to our team. Join the most exciting and fastest growing company in the industry! If you enjoy working with and talking about cannabis, this is the right job for you! Retail Associates enjoy a fun and collaborative environment with great tips, the largest discount on cannabis in the industry, and a generous incentive program! Join our team today and start looking forward to coming to work doing something you love!

As a Retail Associate (Budtender), you are the face of the brand. You'll guide customers through product selection, offer cannabis education, and ensure an exceptional in-store experience. This is a customer-facing role perfect for someone passionate about cannabis, wellness, and retail service in a highly regulated environment.

Key Responsibilities:

Customer Service & Sales

• Greet every customer warmly and professionally; build rapport and promote return visits
• Provide expert guidance on product selection based on individual needs, preferences, and regulations
• Educate customers on strain types, cannabinoid profiles, consumption methods, dosage, and product effects
• Offer recommendations based on customer health goals, product availability, and state regulations
• Promote loyalty programs, daily deals, and new product launches
• Ensure all customers/patients have a valid ID and meet all eligibility requirements before purchasing

Point of Sale Transactions

• Accurately process transactions through POS and seed-to-sale tracking systems
• Handle financial transactions with integrity and accuracy
• Follow all transaction limits, discounts, and promotional pricing protocols

Compliance & Documentation

• Adhere strictly to all state cannabis laws and internal SOPs (including ID verification, purchase limits, packaging, and labeling)
• Maintain confidentiality and HIPAA compliance when handling patient/customer information
• Report discrepancies, compliance concerns, or suspicious activity to store leadership

Inventory & Merchandising

• Assist with restocking, product rotation, and backstock organization
• Maintain merchandising standards by keeping displays neat, full, and visually appealing
• Verify accurate labeling and pricing on all retail products
• Support cycle counts and inventory audits as needed

Store Presentation & Cleanliness

• Ensure the sales floor, waiting area, restrooms, and break room remain clean and organized
• Sanitize high-touch areas and workstations regularly
• Follow store opening, closing, and cash-handling procedures

Qualifications:

• Must be at least 21 years of age
• High school diploma or equivalent required
• 1+ year of customer service, hospitality, or retail experience; cannabis experience not required
• Strong interpersonal and active listening skills
• Basic math and computer skills; POS and inventory software experience a plus
• Ability to work flexible hours including weekends, evenings, and holidays
• This position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation
• Must meet all state requirements for employment in a licensed cannabis facility

Benefits and Compensation:

• Pay starts at $16.66/hr. – plus additional earnings from tips
• Top-performing Retail Associates have the potential to earn $80 or more in tips per shift
• Employee discount includes 50% off smokable cannabis products and exclusive discounts from top national retailers
• Generous bonus structure
• Health Benefits available, including both high-deductible and low-deductible plan options
• Employee Assistance Program (EAP)
• Paid Sick Leave (PSL)
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Why Cannabis & Glass

At Cannabis & Glass, great teams are built on trust, initiative, and follow-through. We invest deeply in our people — providing mentorship, on-the-job training, and real opportunities for advancement across multiple sectors of the cannabis industry.

You'll be part of a high-performing culture that values precision, reliability, and continuous improvement — where every shift is a chance to grow your skills, strengthen your leadership, and contribute to something that matters.

If you're driven, resourceful, and ready to make an impact, we want you on our team. Apply today and take the next step in your career with Cannabis & Glass.