Operations & Service Liaison Specialist

Location: Regional/Field-Based (Requires Travel) Reports To: Director of Special Projects & Director of Operations Position Type: Full-Time, Salaried Compensation: $65,000 / year + Comprehensive Travel Reimbursement Position Overview Are you a versatile professional who excels at bringing order to moving parts, building out new systems, and stepping in to save the day wherever operations need a boost? We are seeking a dynamic, self‑driven Operations & Service Liaison Specialist to join our team. This multi‑faceted role bridges the gap between our factories and Titan service teams, manages our critical Parts Depots, and serves as the go‑to resource for our Lot and Service Managers. From auditing inventory to building out cutting‑edge CRM tracking systems, you will be the gears that keep our regional operations running smoothly. Key Responsibilities Parts Depots & Inventory Management Oversee initial stocking for new and existing Parts Depots. Manage monthly inventory requests and generate monthly replenishment lists for factories. Conduct monthly visual inspections (via photos) and perform quarterly on‑site depot visits to ensure organization, safety, and operational standards are maintained. Proactively present ideas to optimize depot efficiency and recommend changes to the materials carried. Factory Liaison & Service Support Serve as the primary point of contact and bridge between the factory and Titan regarding service operations. Act as the first line of defense and go‑to resource for Lot and Service Managers facing operational hurdles. Track and monitor complex, challenging, or highly escalated service issues to ensure timely resolution. Systems, Auditing & Specialized Projects Help build out the service portion of our CRM, implementing a brand‑new tracking system utilizing a custom framework. Walk inventory during lot visits to assess the visual quality of the location and check the status of ongoing repairs. Serve as a versatile team player, floating to different locations or departments to fill in and provide hands‑on help where needed most. Travel & Logistics This position requires regular travel to various operational locations. Visits will vary depending on business needs, ranging from single‑day trips to multi‑day on‑site stays. All qualified business travel expenses‑including mileage, lodging, and meals‑will be fully reimbursed. Qualifications & Skills Experience: Proven track record in operations management, inventory control, or service coordination (experience in manufactured housing or a related field is a major plus). Tech‑Savvy: Experience working with CRM systems and a knack for helping build/design new tracking workflows. Analytical Mindset: Excellent spreadsheet and tracking skills with high attention to detail (experience with chargebacks and data audits preferred). Communication: Exceptional interpersonal skills; ability to collaborate effectively with factory teams, lot managers, and corporate directors. Adaptability: Highly organized but flexible enough to pivot priorities and travel on short notice to support the team. What We Offer Competitive Salary: $65,000 base salary. Autonomy & Impact: The opportunity to build new systems from scratch and directly influence operational efficiency. Full Travel Support: Seamless expense reimbursement for all corporate travel. How To Apply If you are a resourceful professional who loves a mix of system‑building, field operations, and collaborative problem‑solving, we want to hear from you! Please submit your resume and a brief cover letter explaining why you are the perfect fit for this dynamic role. #J-18808-Ljbffr Champion Home Builders, Inc.