Teller - Full-time

Job Description Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. Essential Functions Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office’s sales performance goals. Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand their needs and inform them of product/service features and benefits. Refer customers to the appropriate team member for complex requests or products/services. Actively engage with and greet customers, and take ownership to resolve any customer issues or concerns. Balance teller drawer daily and participate or assist in office meetings, huddles, operations meetings, and dual control balancing of vault, ATM, and other devices as needed. Deliver on the Northwest star experience and champion our customers’ financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications. Deliver exceptional performance of our Five Culture Promises. Complete educational training as assigned and self‑educate using bank‑designed programs and applications. Possess general knowledge of all office systems and software, perform maintenance, and maintain an in‑depth knowledge of bank products, services, and digital offerings. Know and adhere to all security and dual control processes. Participate in branch opening and closing tasks as needed. Protect the bank from unnecessary risk by following compliance, risk, and operational procedures. Work as a team with co‑workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed. Work evening hours and weekends as scheduled, assigned, or necessary. Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations. Navigate Microsoft Office software, computer applications, and department‑specific software to maximize technology tools and gain efficiency. Work as part of a team. Operate on‑site equipment. Knowledge, Skills, & Abilities Establish effective working relationships among team members and participate in solving problems and making decisions. Present and express ideas and information clearly and concisely, both orally and in writing, appropriate to the audience. Actively listen to others to achieve understanding, share information, and facilitate open exchange of ideas. Establish courses of action to accomplish specific goals, develop and use tracking systems for monitoring work progress, and effectively use resources such as time and information. Make sound decisions based on perceptive and analytical processes, practicing good judgment in gray areas. Know computers and the Teller System. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or equivalent preferred. Work Experience Customer service experience preferred. Cash handling experience preferred. Banking and/or retail experience preferred. Compensation The pay range for this position is generally $15.50 – $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. Equal Employment Opportunity Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr