Customer Experience Specialist

Customer Experience Specialist

Contract - 6 months

Hybrid- Pawtucket, RI

$20-30/hr

Must Haves:

2+ years of account management, order administration, customer service, etc

Hands on order entry experience

Basic excel skills (filter, run reports)

High attention to detail

Plus:

Manufacturing industry

Some ERP experience

Any sort of freight knowledge would be helpful

Job Description:

Essential Duties and Responsibilities:

• Ensures daily processing of all orders, reviews product availability, collaborates with manufacturing and/or shipping locations and confirms delivery dates. Right first time order entry.
• Recommends solutions for problems encountered and makes suggestions for process improvements.
• Maintains relationship with customers by developing understanding and managing assigned accounts.
• Collaborates with Sales Administrators for the setup of new accounts and maintaining customer requirements
• Manages challenging customer requests while still meeting company goals. Escalate issues as needed.
• Helps customers resolve issues or disputes by investigating and interacting with Credit, Technical Services, Manufacturing, Traffic, Sales, to determine root cause and solution
• Monitors inventory management programs as required and take action as needed to ensure customer satisfaction
• Initiates collaboration with others (including customers, Sales Representatives, Sales Managers and Industry Managers, team members and all of supply chain)
• Responsible for customer reporting, on-time metrics and other analytics
• Performs any other similar or related duties as required or directed.
• Comply with company rules and regulations