PBX Operator - Full time

PBX Operator

Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of our company.

We are looking for a PBX Operator to join our outstanding team at Polo Towers. In this position, you will be responsible for the auditing, posting, and balancing of daily transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities:

The PBX Operator is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency while handling all incoming telephone calls by screening, transferring, and answering in a professional, timely, and efficient manner.

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Answer and direct incoming telephone calls in an accurate, efficient, and professional manner.
• Log, deliver and monitor wake-up call requests.
• Enter service request tickets, dispatch housekeeping and engineering using radios, and follow up with guests to ensure satisfaction within established timeframes.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Complete special projects
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Qualifications:

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• High School Diploma
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Related customer service/Front Desk experience.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Basic math skills.
• Ability to interpret and create spreadsheets.
• Able to use sound judgement; work independently, with minimal supervision.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.