Customer Service Specialist

About NORY: At NORY, we design learning journeys where every child in NYC and Boston becomes a risk-taking entrepreneur, inquisitive problem solver, and empathetic leader. As the largest and fastest-growing STEM camp provider in NYC with 5,500+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable. Dive into our world at: , and watch this video: . Job Description: NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills. Responsibilities: Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. Collaborate with cross-functional teams to meet customer needs and drive process improvements. Assist with special projects to support the customer happiness team, such as research or system development projects. Attributes: Empathetic problem solver with excellent written and verbal communication skills. Skilled at building long-term relationships and proactive in improving processes. Purposeful and driven, passionate about achieving results and making an impact. Positive attitude, solution-oriented mindset, and accountable in commitments. Open to feedback, continuously learning, and a team player who values empathy and compassion. Job Details: Hours: 10-30 hours per week, Weekend partial availability preferred Compensation: $20 per hour. Join Our Vision: We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do: We are purposeful in our actions, always asking "why" to cultivate inner motivation. We ask "how to make it work" before wondering "if it will be possible." Our decisions are grounded in data and logic. We are accountable and disciplined. We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion. If these values speak to you, see how you align with our complete 'Ways of Being' at . To Apply If you have a special reason to apply, please email Liza(at) nory.co your resume and cover letter along with a sample response to the following client prompt with the subject line: “Customer Happiness Representative Application.” "We are reconsidering camps for our 4-year-old. Given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would like to keep our 7-year-old enrolled!" NORY, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.