Service Dispatcher

Job Description

Job Description

Service DispatcherTerry's Heating and Air Conditioning | Twin Falls, IDFull-Time | $21.00-$29.00 per Hour Based on ExperienceSchedule: Monday-Friday | 7:30 AM-5:00 PM | Occasional Overtime AvailableJoin a Company That's Been Serving Twin Falls Since 1977For nearly 50 years, Terry's Heating and Air Conditioning has been the trusted choice for residential heating and cooling services throughout the Twin Falls area. Our reputation has been built on exceptional customer service, quality workmanship, and employees who genuinely care about our customers and one another. We're looking for an experienced Service Dispatcher to join our growing office team and help keep our technicians productive while delivering an outstanding customer experience.If you're an organized, customer-focused professional who thrives in a fast-paced environment and enjoys coordinating schedules, solving problems, and supporting both customers and field technicians, we'd love to hear from you.Why Join Terry's Heating and Air ConditioningCompetitive pay of $21.00-$29.00 per hour based on experienceHealth insurancePaid vacation and paid holidays401(k) with up to a 4% company matchPaid training and continuing educationStable, year-round employmentCareer advancement opportunitiesFamily -oriented, team-focused work environmentLong-term career opportunities with an established local companyWhat You'll DoAs a Service Dispatcher, you'll serve as the communication hub between customers and technicians, ensuring schedules are optimized while delivering an exceptional customer experience from the first phone call through job completion.Responsibilities include:Answer incoming customer calls with professionalism, empathy, and urgencySchedule service, maintenance, and installation appointmentsDispatch technicians efficiently based on location, skill set, urgency, and schedule availabilityMonitor technician progress throughout the day and adjust schedules as needed to maximize efficiencyCommunicate appointment confirmations, delays, and schedule updates with customersCoordinate return visits, warranty work, maintenance agreements, and follow-up appointmentsMaintain accurate customer records, work orders, and scheduling information within company softwareSupport technician productivity while balancing customer expectations and business prioritiesWork closely with service managers and technicians to ensure smooth daily operationsAssist with general office and administrative responsibilities as neededQualificationsTwo or more years of dispatching or scheduling experience, preferably in the HVAC, plumbing, electrical, or home services industryStrong customer service and conflict-resolution skillsExcellent communication and interpersonal abilitiesProven ability to manage multiple priorities in a fast-paced environmentStrong organizational skills with exceptional attention to detailExperience using dispatching, scheduling, CRM, or service management softwareComfortable coordinating multiple technicians and adjusting schedules throughout the dayStrong computer skills and ability to quickly learn new softwareAbility to remain calm, professional, and solutions-focused under pressureReliable, dependable, and committed to providing outstanding customer serviceCompensation and Benefits$21.00-$29.00 per hour based on experience and qualificationsHealth insurancePaid vacation and holidays401(k) with up to a 4% company matchPaid training and professional developmentCareer advancement opportunitiesStable, year-round employmentSupportive leadership and collaborative team cultureIf you're an experienced dispatcher looking for a long-term career with a company that values teamwork, customer service, and employee development, Terry's Heating and Air Conditioning offers the opportunity to make a meaningful impact while growing your career. Join a trusted local company that has proudly served the Twin Falls community since 1977.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.