Store Manager - Kay Jewelers - Poplin Place

Store Manager Reports To: District Manager Position Summary: Reporting to the District Manager (DM), the Store Manager (SM) will lead the day‑to‑day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life‑time relationships with customers and the delivery of a best‑in‑class customer experience. Key Responsibilities Communicate performance expectations and ensure all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting themselves in a manner that will influence and earn the respect of team members and management. Dispenses a positive and enthusiastic attitude to inspire and motivate others to achieve and attain goals. Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow‑up and customer outreach. Compiles and follows up on customer requests. Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team member sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Monitors marketing, merchandising, and payment programs of competitors within the area and advises management of new or changing merchandise and services needs. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors. Maintains open communication with team members and management, encouraging participation and idea sharing. Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards. Demonstrates commitment to the Company’s People First vision. Shows ability to communicate, understand, and empathize with others. Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. Maintains the neatness and cleanliness of the location to represent the banner. Ensures compliance with Company policies and practices. Achieves outstanding sales performance and increases profit margins by controlling discounting, expenses, payroll, and repair departments. Works a schedule based on a five‑day, 40‑hour work week during non‑peak periods, with additional hours during peak selling periods. Consistent, regular scheduled attendance is considered an essential function of this job. Qualifications Education Required: Minimum of 2 years of college preferred. Job‑Related Experience: At least 3 years of retail sales experience, or 2 years retail sales experience plus a minimum of 1‑year retail management experience. Preference will be given to candidates with specialty retail or jewelry experience. Preference will be given to candidates that are Diamond Council of America (DCA) certified. Technical / Other Skills Required: Advanced Communication skillset, both written and verbal; proficiency with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools; strong interpersonal skills to build effective employee and customer relationships; advanced presentation skills to provide effective team member training and excellent customer presentations; strong problem solving and conflict management skills to support internal and external customers; ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text; ability to plan and organize tasks to meet deadlines and expectations; ability to work independently without immediate supervision; ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team; ability to understand and thoroughly explain detailed information; reliable and dependable. Additional Language(s) Required: Bilingual skills are a plus. Physical Demands While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise. The employee is also required to sit, stoop, bend, kneel or crouch as needed. The employee must be able to lift and/or move up to 10 pounds. This job requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe. Standard workweek regularly includes weekends, evenings, holiday, and extended hours. Travel to training sessions and business meetings including air travel and overnight travel may be required. Equal Opportunity Statement Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant’s interest, we can only contact those selected for further consideration. #J-18808-Ljbffr Signet Jewelers Limited