SaaS Service Delivery & Incident Commander

Jobtailor in Wayne, PA is seeking a Senior SaaS Operations Lead to own end-to-end service delivery, align with SLAs, and drive performance KPIs across all environments. You will serve as incident commander for P1/P2 events, coordinate cross-functional teams, and improve monitoring, observability, and incident processes while maintaining security, audit readiness, and transparent customer communications during outages and maintenance. #J-18808-Ljbffr Jobtailor