Field Service Engineer I - X-Ray

Field Service Engineer

Block Imaging is looking for a dedicated and technically skilled Field Service Engineer to join our team in the Philadelphia area.

As a Field Service Engineer at Block Imaging, you'll play a key role in maintaining and servicing high-quality imaging equipment that impacts patient care every day. In this role, you'll work onsite at a local hospital and healthcare facility, providing top-tier maintenance and service for advanced imaging equipment that directly impacts patient care.

You'll work hands-on with advanced medical technology, traveling to various healthcare facilities and collaborating with a team of experts to ensure that equipment is operating at its best. We're seeking someone who thrives in a dynamic, customer-focused environment and enjoys problem-solving on the go. At Block Imaging, we're committed to professional growth, continuous learning, and offering a supportive work culture that values integrity, excellence, and innovation.

Job Description Summary:

Responsible for providing high-quality technical support and service to our medical imaging customers. This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment (primarily X-Ray), ensuring it meets the highest operational standards. You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications.

Essential Functions and Job Duties:

• Service medical imaging equipment focused within the Metro Philadelphia area.
• Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications
• Ensure the system operates effectively to meet customer needs and expectations.
• Move the company forward in engineering competency.
• Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
• Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement
• Remain available to address technical issues and respond to inquiries promptly.
• Document newly developed processes and provide training to end users.
• Perform additional duties as assigned to support team and organizational goals.

Role Competencies:

• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus.
• Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Solution-oriented professional who treats others with dignity and respect.
• Hold self to a high standard while ensuring projects are completed on time.
• Experience in delivering and demanding a high level of customer service.
• Thorough knowledge of safety regulations.
• Exceptional communication skills, including active listening, clear verbal expression, and effective writing.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.
• Strong attention to detail with consistent follow-through on tasks and responsibilities.
• Computer diagnostic software and hardware
• Database entry and management
• Collaborative team player who promotes open communication and shared success.
• Self-starter who can fill "down time" in productive ways
• Valid driver's license and proof of safe driving history
• Submit to and successfully complete MVR and criminal background check and drug screen.
• Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles
• Drivers must comply with on-the-job driver's safety training if asked to operate rental trucks or fleet vehicles
• Must be 21 or older to drive company vehicle

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

• AS or BS in Biomedical, Electrical, Electronics Engineering, or equivalent military/technical training
• 02 years experience servicing electro-mechanical or medical equipment
• Strong electronics and mechanical troubleshooting skills
• Ability to read schematics, wiring diagrams, and service manuals
• Exposure to X-ray, Ultrasound, C-arm, or assist-level CT/MR (PMs, parts swaps)
• Basic computer/networking skills and software loading
• Knowledge of radiation safety and hospital compliance
• Good customer communication and service documentation skills
• Willingness to learn and work under senior FE guidance

Supervisory Responsibilities: NA

Minimum Physical Expectations:

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements:

This position will require daily onsite work at a local hospital facility; flexibility to travel when needed is required.

Work Environment Expectations:

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).

The base pay range for this position is:

• $57,000 - $80,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay.

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That's where Block Imaging comes in. If you're looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Benefits and Perks:

We bring our missionPeople Matterto life through the care and benefits we offer our team.

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two "People Matter" days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you'll