Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Paid by Agency
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
Since joining State Farm in 2014 and opening his own agency in 2020, Andrew has built a tight-knit team of four who share a commitment to service and team camaraderie. With a background from UW Madison and valuable experience working under a State Farm agent, Andrew understands the ins and outs of running a successful business and is dedicated to providing his team members with similar growth opportunities.

Our office enjoys a lively, team-oriented culture with weekly in-office happy hours and regular team lunches to strengthen our connection. If you're seeking an agency where learning, teamwork, and personal development are at the forefront, we'd love to have you join us!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andrew Stark - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.