Medical Assistant (Float)

Medical Assistant Float

Novant HealthGoHealth Urgent Care

Pay Range: $19.00 $24.25 per hour

Novant Health, one of the nation's leading healthcare providers, and GoHealth Urgent Care, a consumer-centric, on-demand care company, have partnered to operate urgent care centers across North Carolina.

At Novant HealthGoHealth Urgent Care, we put patients first by providing:

• An effortless and compassionate patient experience
• A welcoming, team-oriented culture of care
• Seamless integration with leading health systems and the communities we serve

We invite you to be part of our growing team.

The Medical Assistant supports providers in delivering high-quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co-pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point-of-care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow-up courtesy calls
• Perform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

• High School Diploma or equivalent Required
• Graduate of a Medical Assisting Program Preferred

• Minimum of 1 year of Medical Assistant experience Required
• Front desk or patient registration experience Preferred

• Basic Life Support (BLS) Required at time of hire
  • Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA)

For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required:

• CCMA Certified Clinical Medical Assistant (NHA)
• CMA Certified Medical Assistant (AAMA or CHP)
• RMA Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA National Certified Medical Assistant (NCCT)
• NRCMA Nationally Registered Certified Medical Assistant (NAHP)

Candidates may qualify in lieu of a certification by meeting both of the following:

• 3+ years of Medical Assistant experience
• 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting

Note: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.

• Graduate of an Accredited School of Nursing (LPN or RN)
• EMT or Paramedic (NREMT)
• Certified Nursing Assistant (CNA)

• CPOE (Computerized Provider Order Entry) certification must be obtained within two (2) weeks of start date

• Proficiency in core Medical Assistant clinical duties
• Strong computer skills with efficient typing ability
• Working knowledge of Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care