Work Management Specialist I or Work Management Specialist II

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Number of positions: One (1) - Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy. Mobility: Hybrid Job Summary This administrative & data entry position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. Responsibilities Provides quality customer service and support to Power Grid Operations Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends Takes ownership of customer issues and problems until resolved, requesting assistance as needed. Facilitates communication between internal and external customers Reports job status details to operation center personnel and others as requested Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations Ensures work is scheduled and executed timely Monitors various reports to ensure process adherence to achieve customer-related goals Research, root cause analysis and ownership of resolution of customer issues Provides feedback to supervision for coaching opportunities Collaborates with other work groups to ensure desired customer experience Professional and courteous in all contacts Uses software applications to prepare correspondence, reports, & presentations Cost Management Creates appropriate work order to complete follow-up work Assists in reconciling work order materials, labor, and equipment to represent actual field construction Assists in resolving errors and prepares for close-out of construction work orders in work management system Develops skill set to report units of property to asset accounting accurately Responsible for bargaining unit payroll Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines Provides reports to Operations Leadership regarding bargaining unit employees Reliability Prepares for and provides emergency restoration support as needed Supports the Power Grid Operations reliability programs or processes using appropriate work management applications EE Engagement/Safety Supports Human Performance safety culture through active participation in safety meetings Follows ergonomics and office safety guidelines Supports corporate initiatives Demonstrates a commitment to continuous learning and development Required/Basic Qualifications Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below. Work Management Specialist I High school diploma/GED Work Management Specialist II High school diploma/GED AND one (1) year minimum required related work experience Desired Qualifications Able to provide Operations Center Administrative support Ability to multi-task & prioritize work effectively Ability to manage multiple competing priorities Knowledge of SAP software applications Knowledge of MAXIMO software applications Detail oriented Demonstrates excellent customer skills Ability to provide backup support for multiple work functions Possesses effective written and verbal communication and interpersonal skills Collaborates effectively in a team environment & works independently in resolving problems Exhibits flexibility and dependability during normal work schedule and emergency storm restoration Supports changing work environments, processes, and policies Proficient in Microsoft Office software Knowledge of local ordinances, permits, and inspections Knowledgeable of Power Grid Operations processes and work management and related computer applications Ability to provide extended in-person emergency response support during storm restoration efforts Additional Preferred Qualifications Possesses a general knowledge of applications used in Distribution, Customer Experience & Services Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration Collaborates effectively in a team environment Proficient in system applications used in Distribution, Customer Experience & Services Knowledge of local ordinances, permits, and inspections Supports changing work environments, processes, and policies Exhibits effective written and verbal communication skills Possesses a working knowledge of Microsoft Office Software Previous customer service experience Prioritizes work effectively Demonstrates good judgment in decision making Works independently in resolving problems Working Conditions Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility. Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Diversity & Inclusion Read about our commitment to supporting a diverse and inclusive workforce. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. #J-18808-Ljbffr Duke Energy