Case Manager IV

Job Description

Job Description

POSITION TITLE :  Case Manager IV

LOCATION : Louisville, KY

STATUS : Full Time, Salaried, Exempt

PROGRAM : Housing and Homeless Services

REPORTS TO : Senior Program Manager

INTRODUCTION :
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.  We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.  When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.  Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!  We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS :
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts 
*Loan forgiveness options through federal programs 
(National Health Corp & Public Service Loan Forgiveness) 
*All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS :

The Case Manager will provide support to individuals and families experiencing homelessness who are approved to live in VOA’s Permanent Supportive Housing units the Chancery. Working alongside other members of the VOA Home team, the Case Manager will help clients access a range of services, including medical and mental health care, emergency and long-term housing, substance abuse treatment, and social services. The Case Manager will work directly within the apartment complex where residents reside. The role follows a harm reduction approach and a person-centered model to support clients effectively.

WHAT YOU SHOULD HAVE FOR THIS ROLE :
Has a Masters of Social Work or a related Masters degree and more than 7 years of experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree plus 10 or more years of related work experience; or a person with  15 year of experience in the field and no degree would qualify.  Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area.   Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire. 

RESPONSIBILITIES :
1.Outreach and Community Engagement

oConduct outreach to community partners and represent VOA values, aiming to raise awareness 

a) Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities, while considering the dynamic needs of individuals, including mental health challenges and chronic homelessness.

b) Build connections with local agencies and service providers to strengthen community relationships.

c) Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support.

d) Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines.

e) Educate participants on available supportive services and their rights as program participants.

f) Assist participants in securing public benefits.

g) Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets.

h) Offer or refer participants to supportive services like financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling to overcome obstacles to stable housing or emergency shelter.

i) Ensure that all required documentation, including progress notes, is completed within 48 hours of client contact.

j) Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager.

k) Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex needs related to mental health and chronic homelessness.

l) Build rapport with participants and their families, demonstrating cultural sensitivity and understanding of their unique situations.

m) Participate in Performance Quality Improvement (PQI) duties as assigned by supervisors and the PQI Committee.

n) Facilitate the Critical Time Intervention (CTI) evidence-based model for program participants.

2.Advocacy and Cultural Sensitivity

oAdvocate for participants by incorporating their cultural values and addressing their specific mental health and homelessness challenges into the development and execution of their case plans.

3.Address Systemic Barriers

oIdentify systemic barriers affecting participants and communicate with organizational leadership to collaboratively identify and implement solutions, considering the unique challenges of individuals with mental health needs and chronic homelessness.

4.Compliance with Policies

oAdhere to all program policies and procedures, as well as the guidelines set forth by the Council on Accreditation, the Office of Resilience and Community Services, and VOA Mid Policies and Procedures.

5.Ability to Thrive in a Fast-Paced Environment

oDemonstrate the ability to work effectively in a fast-paced, dynamic environment, while managing the complex and varied needs of individuals, including those with mental health issues and chronic homelessness.

oWork closely with clients to identify barriers and develop actionable plans, supporting them in overcoming obstacles and transitioning into independent living within one year.

6.Ability to Motivational Interview 

oCollaborate with clients to explore their unique needs and aspirations, empowering them to take the steps necessary to live independently and achieve their personal goals.

7.Working Environment

oWork closely with clients in their living environments to identify barriers, develop actionable plans, and support their transition to independent living within one year. This role requires direct engagement in the client's home.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.