Certified Medical Assistant

Job Summary The role supports healthcare teams by assisting with both clinical and non‑clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. Responsibilities Assist junior Medical Assistants with day‑to‑day questions and responsibilities and help facilitate their learning by participating in onboarding training. Show patients to examination rooms, prepare necessary equipment, and interview patients to obtain medical information, measure vital signs, weight, and height, and record information in the patient’s medical record. Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. Perform general office duties such as answering phones, taking dictation, and completing insurance forms while acting as a liaison with other departments and advocating for patients with a positive customer service approach. Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. Maintain inventory of immunizations and check expiration dates. Provide immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. Responsible for improving appropriate departmental quality initiatives, such as patient identifiers and hand hygiene. Qualifications Education High School Diploma or Equivalent required or Associate’s Degree in Medical Assisting preferred. Licenses and Credentials Basic Life Support (BLS) Certification. Certified Medical Assistant (National Certification) preferred. Experience Direct Medical Assistant experience or medical field work 1–2 years required. Knowledge, Skills and Abilities Strong interpersonal and communication skills. Ability to prioritize tasks in complex and busy environments. Accuracy and attention to detail. Comply with all local, state, and federal privacy and confidentiality rules and regulations. Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. Comprehensive knowledge of medical terminology, procedures, and protocols. Proficiency in electronic health record (EHR) systems and medical office software. Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Managing one's own time and the time of others. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (with assisted device) Carrying Frequently (34-66%) 20-35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision – Far Constantly (67-100%) Vision – Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Compensation Pay Range: $17.71 – $24.94 per hour. Grade 3. EEO Statement Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr