Public Area Attendant - Reserve

Position Title: Public Area (PA) Attendant

Reports To: Public Area Supervisor

Department: Public Area

Shift: Day, Swing and Graveyard

Role: The Public Area Attendant is responsible for maintaining a clean, sanitary, and welcoming environment throughout all public areas. This includes responding promptly to requests such as drink spills, biohazards, or guest assistance. The attendant is expected to perform all duties in accordance with departmental standards and consistently meet or exceed performance expectations. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education: High School Diploma or GED
• Experience: Previous housekeeping experience in a hotel, resort, or similar environment
• Skills:
  • Ability to verbally communicate effectively with guests and team members
  • Strong attention to detail to ensure cleanliness standards are consistently met
  • Effective time management, including the ability to prioritize tasks and work independently
  • Dependability and strong work ethic, with the ability to follow established procedures
  • Ability to work in a fast-paced environment while maintaining a positive and professional demeanor
  • Basic problem-solving skills, especially when responding to spills, hazards, or guest needs
  • Physical stamina, including the ability to stand, walk, bend, and lift as required for extended periods
  • Teamwork skills to collaborate smoothly with housekeeping, maintenance, and other departments
• Required:
  • Must be able to speak and understand basic English to ensure safe performance of job duties and effective communication with guests and team members, as permitted

Required Work Cards needed:

• N/A

Key Responsibilities: Responsibilities include, but are not limited, to the following:

Lobbies and Common Area:

• Clean and sanitize all glass doors, handle doors, ADA bars, chairs, handrails, tables, and counters within Public Areas
• Clean finger prints, dirty and/or smudges on doors, glass, tables, and counters as often as need it.
• Vacuum all carpets as need it
• Dust mop and damp mop all tile flooring, always using caution signs to prevent any guest or associate injury.
• Clean and sanitize all 6 guest elevators as well as the 2 employee elevators (including elevator tracks)
• Dust all furniture including table and chairs legs,
• Clean phone booth areas, business center, computer desk (wipe phones, ledges, monitors, keyboards)
• Empty and clean all trashcans and replace plastic bag through all property
• Clean and refill ashtrays as needed.
• Report and/or address all maintenance issues or a safety hazard as appropriate

Grounds, Spa, Pool and Common Area:

• Clean and sweep the pathways, pool bar, pool restrooms, pool deck, Ceres's patio, Parian patio.
• Clean and sanitize pool/spa restrooms, stools, toilets, doors, floors and showers
• Clean and sanitize waiting room, showers, toilets, sinks, sauna and steam room and Jacuzzi.
• Clean and sanitize fitness room (equipment, restrooms, furniture, pictures, etc.).
• Replenish restroom, pool, shower and fitness room supplies as needed, including: Towels, toilet paper, Kleenex, hand soap, personal product dispenser etc.
• Clean and empty the trashcans at pool, cabanas, pool deck, Jacuzzi, guest valet at both lobbies.
• Power wash pathways, cabanas, patios and all pool furniture
• Polish the Valencia escalator and check all stairwells
• Clean and sanitize furniture, floors, and all guest areas at the different restaurants.
• Follows the appropriate cleaning and disposal of Biohazard and/or Blood borne pathogens, following the OSHA regulations.
• Report and/or address all maintenance issues or a safety hazard as appropriate.

Restrooms:

• Clean and sanitize all restrooms areas in the Hotel including but not limited to the following:

• Toilets, rims, bases, bowls, seats, lids, hinges, pipes, tanks sinks, pipes under sinks, Urinals (when applicable)
• Floors sweep when needed and mop twice of day during the shift.
• Stalls, sides, fixtures, doors, door handles, hinges.
• All furniture, walls, art work
• Mirrors, doorway, door, threshold, handle, door jam

• Polish metals
• Dust high items, vents

• Replace restroom supplies as needed, including: paper towels, toilet paper, tissue, hand soap, personal product dispenser etc.
• Empty trash receptacles and replace trash bags
• Maintain restrooms sweep log
• Ensure all supply closets are clean and organize

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions:

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interact professionally and courteously with management, fellow associates, and guests.
• Communicate effectively in verbal interactions with guests and coworkers.
• Sustain prolonged periods of standing and walking throughout the shift.
• Perform frequent bending, reaching, and other physical movements required for room cleaning.
• Transport, push, pull, and maneuver carts and equipment weighing up to 80 lbs.
• Lift and carry items weighing up to 80 lbs. as needed.
• Maintain coordination of eyes and hands to safely and efficiently perform cleaning tasks.
• Operate standard housekeeping tools, equipment, and cleaning machinery.
• Apply basic math skills for inventory counts and supply handling.
• Read and accurately distinguish letters, numbers, symbols, labels, and written instructions.
• Understand and comply with all Policies and Procedures, job expectations, daily memos, chemical labels (MSDS/SDS), and safety guidelines.
• Work safely with and around cleaning chemicals, following all proper handling and PPE protocols.