Restaurant Manager

Restaurant Manager Job Title: Restaurant Manager Department: Food and Beverage Reporting To: Operations Manager Primary Job Purpose: An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service. About the role Job Title: Restaurant Manager Department: Food and Beverage Reporting To: Operations Manager Primary Job Purpose: An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service. Roles and Responsibilities: Supervise Restaurant planning with overall responsibility for service delivery Maintain service delivery standards at all times by the team Ensure quality standards are maintained for our products range and ensure these are presented correctly and effectively. Recruit, maintain and develop a strong team across all food and beverage areas at the resort. Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning. Ensure all new staff are fully inducted into the team, its culture and values Work closely with the Head Chef and Reservations team to ensure exceptional service delivery of all restaurant standards along with helping support events, including weddings and conferences Supervise operational staff to ensure high quality of event delivery Collaborate with other departments and operational staff to ensure all areas are ready for guests Manage client expectations, dealing with and resolving all queries promptly and efficiently Contribute to the development of team members This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager. Keys Skills: Experience in restaurants service management Leadership skills to motivate and manage a team Confidence and diplomacy to liaise with other departments to ensure effective team work that results in an exceptional experience Good communication skills to find out exactly what clients/guests want Personal charm to greet guests and ensure a memorable experience Excellent organisational and exceptional attention to detail A cool head to deal with last minute requests and problems A can-do, adaptable and flexible approach to work All staff Key Performance Measures Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day. To focus on the guest experience at all times and continually strive to delight time after time To see each guest as part of a long-term relationship not a onetime event To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with To encourage our team to contribute to excellent working conditions for all To gain a reputation for delivering financial performance and being consumed and enthralled about business. Benefits LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive: Discounts across the resort, including family and friends Free onsite parking Progression and career development opportunities. Pension Scheme Free staff meals whilst on shift Free gym membership Access to wellness programmes Share of Resort’s service charges on monthly basis Extra days holiday after 2 years Attitude Confident and respectful Friendly, charming and informative Passionate about Customer Service Positive can-do attitude High standard of personal appearance Respectful Conscientious Approachable and supportive About the company LQ is a family run, collection of quality destination led Hotel Resorts. Required Criteria High standards of presentation and organisation Great attention to detail Excellent written and verbal communication skills Ability to understand peaks and troughs of industry and work within a budget Ability to create efficient staff rotas Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks GCSE English grade C /4 or above GCSE Maths grade C/4 or above Microsoft Excel beginner level Experience working in hospitality or events Experience of working to service delivery standards Experience of reviewing and changing working methods for best practice. Customer-service experience. Experience of dealing with Customer complaints Experience of working in public relations, preferably in the hospitality or travel industries Knowledge of correct and effective recruitment practices Desired Criteria Willingness to undertake further training. Microsoft Excel Intermediate level Experience of using Res-Diary; Ez-runner; Rezlinx; Experience of coaching and mentoring Knowledge of Fourth Hospitality System Coaching and mentoring #J-18808-Ljbffr