Spa Front Desk Attendant

Spa Front Desk Attendant Full Time

Four Seasons Hotel Seattle is looking for a Front Desk Spa Attendant who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Front Desk Spa Attendants are a part of a dynamic team that provides award-winning service to our guests. This position reports to the Director of Spa. U.S. work authorization is required for this position.

Key Elements of the Job

• Maintain cleanliness and spa standards in locker rooms, fitness center, Spa Lobby, Relaxation Lounge and Pool Deck.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; complaint resolution and assistance with spa-related guest inquiries
• Assist guests at the Spa Reception Desk with booking treatments, paying for treatments, gift cards, and retail items. Assist guest to their Spa service appointments.
• Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
• Work harmoniously and professionally with co-workers and supervisors including assisting other staff with set-up and breakdown of their respective treatment areas when needed.
• Communicate clearly through written and verbal methods

Preferred Qualifications and Skills

• High school education (some college preferred)
• Previous experience in a spa environment
• An innate ability to communicate one-on-one with guests and provide intuitive service
• A keen eye for detail and consistency
• Positive demeanor and energetic spirit

Benefits Include:

• Compensation: $24.04/hour
• 13 Days Paid Time Off + 10 Paid Holidays/year
• Medical, Dental, & Vision Insurance
• 401K Retirement Savings Plan, plus Employer Match Program
• Complimentary Room Nights and Discounted Rates
• Complimentary Meals in our Employee Cafeteria
• Complimentary Uniform Care & Dry Cleaning
• Employee Assistance Program
• Investment in your Wellbeing
• Paid Parental Leave & Short-Term Disability
• Life Insurance
• Bereavement & Jury Duty Pay
• FMLA & WA State Leave
• Personal, Medical, & Military Leave options
• Tuition reimbursement
• Training Programs; Growth & Development Opportunities