Inside Merchant Growth Specialist

Inside Merchant Growth Specialist

Position at American First Finance

The Inside Merchant Growth Specialist (IMGS) drives same-store sales growth by managing remote merchant relationships, coaching utilization, and maintaining consistent outbound engagement. Success is measured by increased funding activity and predictable portfolio performance.

Essential Duties & Responsibilities

• Grow funded volume within assigned merchant portfolio (minimum $25K MoM)
• Increase merchant utilization, reactivation, and retention
• Build and maintain strong relationships with merchant partners
• Proactively identify and address performance or engagement gaps
• Coach merchants on sales strategies to increase financing adoption
• Monitor trends and intervene to sustain production growth
• Execute 6575 daily outbound calls to drive engagement
• Maintain accurate CRM tracking and manage a prioritized pipeline

Minimum Requirements & Qualifications

• Proven Sales Experience: At least one year of inside sales or phone sales experienceyou must know how to pick up the phone, engage, and close the deal.
• Consistent is a must: We are looking for business professionals with a consistent work history, verifiable on their resume.
• Ability to perform basic math calculations proficiently
• Ability to multi-task in a fast-paced environment
• Computer literate and able to operate common office machines.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Bilingual applicants are strongly encouraged to apply!

Success Factors

• Consistent activity and disciplined outreach
• Effective coaching that drives merchant performance
• Ownership of portfolio growth and results

Impact You will play a critical role in driving revenue growth by strengthening merchant partnerships and increasing program utilization.

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin Americaincluding Mexico, Guatemala, Colombia, and El SalvadorFirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.

Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index, reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth.