Front Desk Agent
CSC Brazilian LP
Job Description
Job Description
Benefits:
- Health Insurance
- Paid Time Off (PTO)
- Life Insurance
- Disability Insurance
- 401 (K)
Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards.
Physical Requirements:
Must be able to stand for long periods of time.
Job Functions:
- Completes daily duties and checklist to ensure the front desk operates smoothly.
- Assists guests with their requests in an appropriate manner.
- Handles guest’s complaints in a positive manner.
- Knows when to communicate guest complaints to the Supervisor/Manager on duty.
- Make decisions that benefit the hotel and the hotel guests.
- Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
- Understands how a hotel and all the hotels departments operate.
- Is able to work with a variety of people without any problems.
- Is friendly and courteous towards guests and peers.
- Has a pleasant speaking voice.
- Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
- Is able to anticipate guest needs.
- Makes hotel reservations and notes special details.
- Takes incoming calls and transfers to other departments accordingly.
- Provides guests with accurate hotel facility information.
- Handles Concierge duties when the Concierge is not on duty.
- Gives proper pass on during shift change.
- Monitors hotel room key inventory. Ensures we get all keys back at check out.
- Maintain all front desk logs for back up purposes.
- Keeps front desk area cleaned and organized.
- Other duties as assigned
Job Requirements:
- Computer Skills
- Multi task and fast learner ability
- Flexible Schedule
- Detail Oriented
U.S. News & World Report 2024: Gold Badge: Best Hotels in West Palm Beach, #4
AAA Inspector’s Best of Housekeeping 2023, Top 25%
Smart Meetings’ Smart Stars Award: Best Boutique/Lifestyle Hotel, 2016 – 2023
Convention South’s 2021 Readers’ Choice Award
Vacancy posted 24 days ago
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