Desktop Support Technician
AA2IT
Desktop Support Tech
Location: 5345 State Highway 12, Norwich NY
Top skills: Deskside Support, and Customer Service, M-F 8am-5pm EST.
Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Diagnose network connection issues, track network connections back to network switches. Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic. Escalates problems and issues to a higher level of support if unable to resolve. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or request for information.
$21 per hour
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